SRE Program Manager: Drive Reliability & Cross-Team Impact

Themesoft Inc; Cleveland (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Themesoft Inc. is seeking a strategic SRE Project Manager to drive alignment and delivery across multiple SRE teams.

This role blends technical program management with agile oversight, focusing on infrastructure projects, incident management, cloud cost optimization, and observability improvements. The SRE Project Manager will translate business goals into organized initiatives, ensure clear priorities, and uphold strong communication and documentation standards.

Qualifications

• 4+ years of experience in technical program management, project management, or product ownership roles in software engineering/development teams.
• Strong understanding of Agile/Scrum principles and Jira/Confluence best practices (e.g., Dashboards, JQL, Macros).
• Familiarity with cloud-native technologies (e.g., AWS, Kubernetes, ECS, Terraform).
• Experience with observability, alerting, and incident response tooling (e.g., Datadog, New Relic, PagerDuty).
• Comfortable analyzing data to drive decisions and communicating findings clearly to both engineers and executives.
• High attention to detail, follow-through, and accountability.
• Empathy and communication skills to work with diverse, distributed engineering teams.

Responsibilities

• Lead project planning, backlog refinement, sprint execution, and post-mortem ceremonies for one or more SRE teams.
• Coordinate cross-functional alignment with Dev, Security, and Cloud Engineering partners for cloud and infrastructure changes.
• Proactively manage Jira hygiene and workflows—ensuring tickets are well-defined and linked to Epics and Themes.
• Track and report progress on reliability, performance, and cost initiatives using dashboards and Confluence.
• Facilitate regular team ceremonies and leadership reviews with data-driven, outcome-oriented focus.
• Support compliance, access control, and decommissioning efforts across cloud and on-prem systems.

Skills

Agile/Scrum

Jira/Confluence

Cloud-native tech

Observability tooling

Data analysis

Communication

Empathy

Tools

Datadog

New Relic

PagerDuty

AWS

Kubernetes

ECS

Terraform

Job description

Themesoft Inc. is seeking a strategic SRE Project Manager to drive alignment and delivery across multiple SRE teams.

This role blends technical program management with agile oversight, focusing on infrastructure projects, incident management, cloud cost optimization, and observability improvements. The SRE Project Manager will translate business goals into organized initiatives, ensure clear priorities, and uphold strong communication and documentation standards.