Sre Operation Lead

Tata Consultancy Services; Marlborough (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Marlborough, MA seeks a Lead role focused on production troubleshooting, automation, and SRE discipline. The candidate should command strong scripting in Python or Shell and deep experience with REST APIs, microservices, and distributed systems.

Responsibilities cover RCA, log analysis, debugging at code level, and building self-healing automation to reduce MTTR, while working across UI, APIs, and infrastructure.

Qualifications

• Strong Python and Shell scripting experience.
• Strong programming background in Java/Spring Boot and/or .NET.
• REST APIs and Microservices experience.
• SQL and database troubleshooting.
• Git/source control proficiency.
• CI/CD pipelines knowledge.
• Application and production debugging.
• Log analysis and monitoring proficiency.
• Experience with monitoring/observability tools.
• Linux/Unix expertise.
• Automation and self-healing implementation experience.
• Strong RCA/problem-solving capability.

Responsibilities

• Troubleshoot production issues across UI, APIs, microservices, application, database and infrastructure layers.
• Analyze logs, application errors, API failures, latency and service dependencies.
• Perform code-level debugging to identify root causes rather than limiting investigation to monitoring/log analysis.
• Develop permanent engineering fixes for recurring production problems.
• Reduce MTTR through automation and faster root-cause identification.
• Client's current SRE direction specifically emphasizes improved RCA, impact analysis, anomaly detection and faster incident resolution.
• Rapidly develop Python/Shell/PowerShell or application-level automation scripts for repetitive SRE activities.
• Build self-healing and auto-remediation solutions for known production failure scenarios.
• Automate recurring operational runbooks and SOPs.
• Develop automated health checks and post-deployment validation.
• Identify repetitive manual activities and convert them into zero/minimal-touch automation.
• Integrate monitoring alerts with automated remediation where applicable.
• This directly aligns with client's documented SRE focus on self-healing systems, auto-remediation scripts, workflow automation, automated platform health checks and automation of recurring SOPs.
• Strong ability to understand microservices architecture and service-to-service interactions.
• Debug REST APIs and distributed application flows.
• Ability to navigate unfamiliar codebases and quickly understand application behavior.
• Troubleshoot issues across frontend, backend, middleware and data layers.
• Understand containerized applications and distributed systems.
• Make application/code/configuration fixes when required instead of depending entirely on development teams.

Skills

Automation Testing

Microservices

Tools

New Relic

Splunk/Scalyr

Docker/Kubernetes

Azure or AWS

Jenkins/Azure DevOps

ServiceNow

API Gateway/API Connect

Kafka/RabbitMQ/Service Bus

Job description

Must Have Technical/Functional Skills

• Strong Python and/or Shell scripting
• Strong programming background in Java/Spring Boot and/or .NET
• REST APIs and Microservices
• SQL and database troubleshooting
• Git/source control
• CI/CD pipelines
• Application and production debugging
• Log analysis
• Monitoring/observability tools
• Linux/Unix
• Automation and self-healing implementation
• Strong RCA/problem-solving capability

Good to Have

• New Relic
• Splunk/Scalyr
• Docker/Kubernetes
• Azure or AWS
• Jenkins/Azure DevOps
• ServiceNow
• API Gateway/API Connect
• Messaging technologies such as Kafka/RabbitMQ/Service Bus

Roles & Responsibilities

Production Troubleshooting & RCA

• Troubleshoot production issues across UI, APIs, microservices, application, database and infrastructure layers.
• Analyze logs, application errors, API failures, latency and service dependencies.
• Perform code-level debugging to identify root causes rather than limiting investigation to monitoring/log analysis.
• Develop permanent engineering fixes for recurring production problems.
• Reduce MTTR through automation and faster root-cause identification.
• Client's current SRE direction specifically emphasizes improved RCA, impact analysis, anomaly detection and faster incident resolution

Automation & Self-Healing

• Rapidly develop Python/Shell/PowerShell or application-level automation scripts for repetitive SRE activities.
• Build self-healing and auto-remediation solutions for known production failure scenarios.
• Automate recurring operational runbooks and SOPs.
• Develop automated health checks and post-deployment validation.
• Identify repetitive manual activities and convert them into zero/minimal-touch automation.
• Integrate monitoring alerts with automated remediation where applicable.
• This directly aligns with client's documented SRE focus on self-healing systems, auto-remediation scripts, workflow automation, automated platform health checks and automation of recurring SOPs

Microservices & Full-Stack Engineering

• Strong ability to understand microservices architecture and service-to-service interactions.
• Debug REST APIs and distributed application flows.
• Ability to navigate unfamiliar codebases and quickly understand application behavior.
• Troubleshoot issues across frontend, backend, middleware and data layers.
• Understand containerized applications and distributed systems.
• Make application/code/configuration fixes when required instead of depending entirely on development teams.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-KR3

Salary Range-$100,000-$120,000 a year

Location

Marlborough, MA

Function

TECHNOLOGY

Role

Lead

ID

434656

Skills

Automation Testing | Microservices

Salary Range

$100,000 - $120,000