Sre Operations Lead - Aws, Gitlab & Aiops

Tata Consultancy Services; Charlotte (NC); On-site; USD 70,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Charlotte, NC is seeking an Engineer to lead 24x7 SRE operations, drive reliability, and advance AI-driven automation on AWS and GitLab.

The role focuses on building observability, incident management, and CI/CD improvements, with experience in Dynatrace, Grafana, CloudWatch, and Splunk. Bachelor’s in CS is required.

Qualifications

• 5+ years in SRE / application reliability leadership.
• SRE/ARE + 24x7 Production Support experience.
• CI/CD and DevSecOps experience; incident management exposure.
• Claude AI usage for troubleshooting and automation.

Responsibilities

• Lead 24x7 SRE operations and coordinate major incident response.
• Own reliability measures including SLIs, SLOs, SLAs, MTTR improvement.
• Drive end-to-end observability with Dynatrace, Grafana, CloudWatch, Splunk.
• Lead automation, AIOps, self-healing, and AI-driven operations initiatives.
• Oversee AWS platform operations, batch processing, and Control-M environments.
• Integrate Claude AI on AWS Bedrock with GitLab via APIs and workflows.
• Develop AI-driven analysis of GitLab data, vulnerabilities, pipelines, and findings.
• Design GitLab API automation and CI/CD improvements.
• Build Python-based GitLab integrations and REST API solutions.

Skills

SRE leadership

CI/CD

Python scripting

AWS

Incident management

GitLab

Docker

ECR

Claude AI

Education

Bachelor of Computer Science

Tools

Dynatrace

Grafana

CloudWatch

Splunk

GitLab API

Bedrock

Python

Docker

Amazon ECR

Job description

Must Have Technical/Functional Skills:

• SRE/ARE + 24x7 Production Support (CI/CD, DevSecOps)
• Claude Code to be used for troubleshooting and some level of automation
• Accessing repositories (Gitlab etc), awareness of branching strategies
• Claude to be used for troubleshooting and some level of automation
• Python - Shell scripting/ intermediate
• AWS (CloudWatch, Route53, S3, CloudFront, ECR , EC2) (some, not all)
• Incident Management + Automation/AIOps
• 5+ years in SRE / application reliability leadership

Roles & Responsibilities:

• Lead 24x7 SRE operations and coordinate P1/P2 major incident response through service restoration and follow-up.
• Own reliability measures including SLIs, SLOs, SLAs, MTTR improvement, and service reliability KPIs.
• Drive end-to-end observability using Dynatrace, Grafana, CloudWatch, and Splunk.
• Lead automation, AIOps, self-healing, event correlation, and AI-driven operations initiatives.
• Oversee AWS platform operations, batch processing, and Control-M environments.
• Integrate Claude AI on AWS Bedrock with GitLab using APIs, PATs, and custom workflows.
• Develop AI-driven analysis of GitLab project data, vulnerabilities, pipelines, and security findings.
• Design GitLab API automation, custom workflows, DevSecOps controls, and CI/CD pipeline improvements.
• Build and maintain Python-based GitLab integrations and REST API solutions.
• Support vulnerability remediation and onboarding/configuration of security scanning tools.
• Manage AWS Lambda, ECR, and Bedrock for deployment and automation; optimize Lambda configuration, concurrency, and scaling.
• Design and support resilient multi-region AWS architectures and containerized deployments using Docker and Amazon ECR.

Salary: $70,000 - $120,000

Location

Charlotte, NC

Function

TECHNOLOGY

Role

Engineer

ID

433542

Skills

DevOps

Salary Range

$70,000 - $120,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE