SRE Operation Lead

Tata Consultancy Services; Marlborough (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Commuter Benefits

401K Plan

Performance Bonus

Job summary

Tata Consultancy Services in Marlborough, MA is seeking an experienced SRE/Platform Engineer to troubleshoot production issues across UI, APIs, and backend services, and to develop permanent fixes. You will analyze logs, perform code-level debugging, and implement self-healing automation to reduce MTTR.

Strong Python/Shell scripting, Java/Spring Boot and/or .NET, and expertise in CI/CD, Linux, and observability are essential for success in this role.

Qualifications

• Strong Python and/or Shell scripting.
• Strong programming background in Java/Spring Boot and/or .NET.
• REST APIs and Microservices.
• SQL and database troubleshooting.
• Git/source control.
• CI/CD pipelines.
• Application and production debugging.
• Log analysis.
• Monitoring/observability tools.
• Linux/Unix.
• Automation and self-healing implementation.
• Strong RCA/problem-solving capability.

Responsibilities

• Troubleshoot production issues across UI, APIs, microservices, application, database and infrastructure layers.
• Analyze logs, application errors, API failures, latency and service dependencies.
• Perform code-level debugging to identify root causes rather than limiting investigation to monitoring/log analysis.
• Develop permanent engineering fixes for recurring production problems.
• Reduce MTTR through automation and faster root-cause identification.
• Client’s current SRE direction specifically emphasizes improved RCA, impact analysis, anomaly detection and faster incident resolution

Skills

Python scripting

Shell scripting

Java/Spring Boot

.NET

REST APIs

Microservices

SQL

Git/source control

CI/CD pipelines

Linux/Unix

Automation/SRE

RCA/problem-solving

Monitoring/observability

Debugging

Tools

New Relic

Splunk

Docker

Kubernetes

Azure

AWS

Jenkins

Azure DevOps

ServiceNow

API Gateway

Kafka

RabbitMQ

Job description

• Strong programming background in Java/Spring Boot and/or .NET
• REST APIs and Microservices
• SQL and database troubleshooting
• Git/source control
• Application and production debugging
• Monitoring/observability tools
• Automation and self-healing implementation
• Strong RCA/problem-solving capability

Must Have Technical/Functional Skills

• Strong Python and/or Shell scripting
• Strong programming background in Java/Spring Boot and/or .NET
• REST APIs and Microservices
• SQL and database troubleshooting
• Git/source control
• CI/CD pipelines
• Application and production debugging
• Log analysis
• Monitoring/observability tools
• Linux/Unix
• Automation and self-healing implementation
• Strong RCA/problem-solving capability

Good to Have

• New Relic
• Splunk/Scalyr
• Docker/Kubernetes
• Azure or AWS
• Jenkins/Azure DevOps
• ServiceNow
• API Gateway/API Connect
• Messaging technologies such as Kafka/RabbitMQ/Service Bus

Roles & Responsibilities

Production Troubleshooting & RCA

• Troubleshoot production issues across UI, APIs, microservices, application, database and infrastructure layers.
• Analyze logs, application errors, API failures, latency and service dependencies.
• Perform code-level debugging to identify root causes rather than limiting investigation to monitoring/log analysis.
• Develop permanent engineering fixes for recurring production problems.
• Reduce MTTR through automation and faster root-cause identification.
• Client’s current SRE direction specifically emphasizes improved RCA, impact analysis, anomaly detection and faster incident resolution

Automation & Self-Healing

• Rapidly develop Python/Shell/PowerShell or application-level automation scripts for repetitive SRE activities.
• Build self-healing and auto-remediation solutions for known production failure scenarios.
• Automate recurring operational runbooks and SOPs.
• Develop automated health checks and post-deployment validation.
• Identify repetitive manual activities and convert them into zero/minimal-touch automation.
• Integrate monitoring alerts with automated remediation where applicable.
• This directly aligns with client’s documented SRE focus on self-healing systems, auto-remediation scripts, workflow automation, automated platform health checks and automation of recurring SOPs

Microservices & Full-Stack Engineering

• Strong ability to understand microservices architecture and service-to-service interactions.
• Debug REST APIs and distributed application flows.
• Ability to navigate unfamiliar codebases and quickly understand application behavior.
• Troubleshoot issues across frontend, backend, middleware and data layers.
• Understand containerized applications and distributed systems.
• Make application/code/configuration fixes when required instead of depending entirely on development teams.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$100,000-$120,000 a year