SRE Manager: Reliability, Automation & Observability

O.C. Tanner; Salt Lake City (UT); On-site; USD 180,000 - 240,000; Full time

Job summary

O.C. Tanner in Salt Lake City is seeking a Manager of Site Reliability Engineering to lead the strategy, execution, and evolution of reliability for our employee recognition platform.

You will mentor a team of SREs and partner with Engineering, Product, and Support to deliver highly available, scalable services serving millions of users. This role emphasizes automation, observability, and a reliability-first culture through incident management, post-incident reviews, and 24x7 coverage in a

Qualifications

• 5+ years in Site Reliability Engineering, DevOps, Platform Engineering, or related disciplines.
• 2+ years in technical leadership or people management.
• Experience leading production operations, reliability engineering, incident management, and operational excellence.
• Experience operating large-scale, customer-facing SaaS platforms with high availability.
• Hands-on with observability platforms and cloud environments.

Responsibilities

• Lead, mentor, and develop a team of Site Reliability Engineers, fostering reliability and continual improvement.
• Define and execute the reliability strategy to improve availability, scalability, and resilience.
• Set priorities, goals, and success metrics aligned with business objectives and platform health.
• Drive shared ownership of production services across Engineering, Product, and Support.
• Build observability capabilities and establish standards for metrics, logs, traces, and SLOs.
• Oversee incident response, root cause analysis, and blameless post-incident reviews.
• Champion automation and shift-left quality practices to reduce toil.
• Support follow-the-sun operations with seamless 24x7 coverage and effective handoffs.
• Own on-call programs, incident management practices, and operational health metrics.
• Manage team capacity, hiring, performance, budgeting, and workforce planning.
• Report reliability trends and risks to engineering and executive leadership.

Job description

O.C. Tanner in Salt Lake City is seeking a Manager of Site Reliability Engineering to lead the strategy, execution, and evolution of reliability for our employee recognition platform.

You will mentor a team of SREs and partner with Engineering, Product, and Support to deliver highly available, scalable services serving millions of users. This role emphasizes automation, observability, and a reliability-first culture through incident management, post-incident reviews, and 24x7 coverage in a