GPU Cloud Platform SRE L1/L2 - Incident & Automation

Devopsroles; San Jose (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

Bitdeer Technologies Group is seeking a SRE L1/L2 Support/Cloud Platform Ops Engineer to join the US GPU data centers. You are the escalation target for AIOps, performing front-line monitoring, incident response, and hardware triage.

You will drive runbook execution and feed automation data to the platform. You will handle tickets end-to-end, perform physical data center tasks, and collaborate with the APAC team during shift handoffs.

Qualifications

• 2+ years in NOC, data center operations, or IT support role
• Basic Linux system administration (CLI, log analysis, service management)
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent)
• Experience with ticketing systems (ServiceNow, Jira Service Management)
• Ability to perform physical data center tasks: rack and stack, cabling, hardware replacement
• Strong communication skills for shift handoffs, incident documentation, and escalation
• Ability to work 8AM–8PM PST shift schedule (12-hour shifts with rotation)
• Curiosity about automation – seek improvements when runbooks repeat
• Value structured data in ticketing to train automation models

Responsibilities

• Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards.
• Respond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts.
• Perform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection.
• Execute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery.
• Collect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports.
• Manage incident tickets from creation through resolution or escalation (ServiceNow/Jira).
• Perform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles).
• Execute structured shift handoffs at 8AM and 8PM PST with the APAC operations team.
• Maintain and update operational runbooks based on recurring issues.
• Assist with hardware deployment, firmware updates, inventory management under SME guidance.

Skills

NOC experience

Linux administration

Monitoring tools

Ticketing systems

Data center tasks

Communication

Shift work

Automation interest

Structured data handling

Tools

Prometheus

Grafana

Nagios

ServiceNow

Jira Service Management

Job description

Bitdeer Technologies Group is seeking a SRE L1/L2 Support/Cloud Platform Ops Engineer to join the US GPU data centers. You are the escalation target for AIOps, performing front-line monitoring, incident response, and hardware triage.

You will drive runbook execution and feed automation data to the platform. You will handle tickets end-to-end, perform physical data center tasks, and collaborate with the APAC team during shift handoffs.