SRE Engineering Manager: Site Reliability On-Call

Fairygodboss; Birmingham (AL); On-site; USD 140,000 - 190,000; Full time

Job summary

PNC is seeking a Software Engineering Manager in Site Reliability Engineering to lead a team responsible for reliability, scalability, and operational excellence of mission-critical platforms powering PNC's digital experiences. This role blends technical leadership with people management to drive production stability and continuous improvement.

The incumbent will mentor engineers, manage incidents, and partner across engineering, infrastructure, and security to reduce toil and advance

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments
• Deep understanding of incident, problem, and change management frameworks
• Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation
• Experience improving system reliability, observability, and operational maturity
• Strong communication skills with the ability to lead during high-pressure situations.
• Experience with databases and messaging: Oracle/SQL, MongoDB, Cassandra; Elasticsearch, Redis, MQ, Kafka is a plus.

Responsibilities

• Manage SRE and related Teams; lead, coach, and develop a team of SRE engineers; set clear goals, drive accountability, and foster a culture of ownership and excellence; partner with cross-functional stakeholders to align technology and business objectives; support talent development, performance management, and succession planning; encourage innovation, continuous learning, and DevOps/SRE best practices.
• Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.
• Lead incident management & remediation; manage and actively participate in end-to-end incident response for major (P1/P2) incidents; guide real-time triage, diagnostics, and troubleshooting across application, infrastructure, and network layers; ensure rapid execution of remediation actions and service restoration; provide clear, timely communication to stakeholders during incidents; oversee post-incident analysis, reporting, and documentation to drive improvements.
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.
• Drive problem management & root cause resolution; lead root cause analysis (RCA) efforts for major and recurring incidents; ensure ownership and resolution of problem records; drive permanent fixes and systemic improvements to eliminate repeat issues, identify trends and patterns to reduce risk and improve stability; partner with engineering teams to resolve code defects and system gaps and promote knowledge sharing via runbooks, knowledge articles, and

Skills

SRE leadership

Production support

DevOps practices

Incident management

Observability

Communication

On-call leadership

Team coaching

Automation

Tools

Monitoring tools

Cloud platforms

SQL/Oracle databases

MongoDB

Cassandra

Elasticsearch

Redis

Kafka

MQ

Job description

PNC is seeking a Software Engineering Manager in Site Reliability Engineering to lead a team responsible for reliability, scalability, and operational excellence of mission-critical platforms powering PNC's digital experiences. This role blends technical leadership with people management to drive production stability and continuous improvement.

The incumbent will mentor engineers, manage incidents, and partner across engineering, infrastructure, and security to reduce toil and advance