SRE Engineer: AWS Reliability & 24/7 Incident Response

Zuven technologies Inc; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Zuven technologies Inc is seeking a Production Support Engineer to maintain AWS-hosted applications and infrastructure in Atlanta. You will handle Level 1/2 incident management, triage root causes, and help restore services quickly while documenting outcomes.

You will monitor health with CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes, build dashboards, and collaborate with DevOps to improve reliability. Strong Linux, CI/CD, and scripting skills are essential to succeed.

Qualifications

• Strong experience supporting production systems on AWS (EC2, VPC, ALB/NLB, RDS, Lambda, EKS).
• Hands-on incident management and 24/7 production support.
• Proficiency with monitoring tools such as CloudWatch, Dynatrace, and Quantum Metric.
• Experience building and maintaining monitoring dashboards.
• Strong troubleshooting across infrastructure, networking, and application layers.
• Working knowledge of CI/CD pipelines and AWS deployment processes.
• Experience with databases and Unix/Linux environments.

Responsibilities

• Provide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.
• Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.
• Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.
• Participate in on-call rotations, major incident bridges, and post-incident reviews.
• Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.
• Perform regular health checks across applications, infrastructure, and AWS services.
• Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes.
• Respond proactively to issues related to resource utilization, latency, errors, and availability.
• Maintain and improve monitoring and observability dashboards.

Skills

CloudWatch

Dynatrace

Git

Observability

Reliability Patterns

Chaos Testing

Shell Scripting

AWS

Job description

Zuven technologies Inc is seeking a Production Support Engineer to maintain AWS-hosted applications and infrastructure in Atlanta. You will handle Level 1/2 incident management, triage root causes, and help restore services quickly while documenting outcomes.

You will monitor health with CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes, build dashboards, and collaborate with DevOps to improve reliability. Strong Linux, CI/CD, and scripting skills are essential to succeed.