SRE Engineer - 24/7 Production Reliability & Observability

LTM; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical Plan Covering

Short/Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time and Paid Holidays

Paid Paternity and Maternity Leave

Job summary

LTIMindtree in the United States is seeking an experienced Production Support Engineer to ensure reliability of AWS-hosted applications. You will handle incident management, triage issues, and collaborate with development teams to restore services quickly.

You will monitor health across CloudWatch, Dynatrace, Quantum Metric, and related tools, build dashboards, and participate in on-call rotations, contributing to robust operational health and continuous improvement.

Qualifications

• Experience supporting production systems on AWS.
• Strong incident management and 24/7 support background.
• Proficient with monitoring/observability tools and dashboards.
• Troubleshoot across infrastructure, networking, and apps.
• Familiar with CI/CD and AWS deployment processes.
• Experience with databases and Unix/Linux environments.

Responsibilities

• Provide Level 1 and Level 2 production incident support across AWS-hosted apps and infrastructure.
• Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.
• Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.
• Participate in on-call rotations, major incident bridges, and post-incident reviews.
• Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.
• Perform regular health checks across applications, infrastructure, and AWS services.
• Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and ThousandEyes.
• Respond proactively to issues related to resource utilization, latency, errors, and availability.
• Maintain and improve monitoring and observability dashboards.

Skills

Incident management

Production support

AWS infrastructure

Troubleshooting

Networking

Unix/Linux

CI/CD

Monitoring

Tools

CloudWatch

Dynatrace

Quantum Metric

ThousandEyes

Job description

LTIMindtree in the United States is seeking an experienced Production Support Engineer to ensure reliability of AWS-hosted applications. You will handle incident management, triage issues, and collaborate with development teams to restore services quickly.

You will monitor health across CloudWatch, Dynatrace, Quantum Metric, and related tools, build dashboards, and participate in on-call rotations, contributing to robust operational health and continuous improvement.