SRE Engineer

LTM; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical Plan Covering

Short/Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time and Paid Holidays

Paid Paternity and Maternity Leave

Job summary

LTIMindtree in the United States is seeking an experienced Production Support Engineer to ensure reliability of AWS-hosted applications. You will handle incident management, triage issues, and collaborate with development teams to restore services quickly.

You will monitor health across CloudWatch, Dynatrace, Quantum Metric, and related tools, build dashboards, and participate in on-call rotations, contributing to robust operational health and continuous improvement.

Qualifications

• Experience supporting production systems on AWS.
• Strong incident management and 24/7 support background.
• Proficient with monitoring/observability tools and dashboards.
• Troubleshoot across infrastructure, networking, and apps.
• Familiar with CI/CD and AWS deployment processes.
• Experience with databases and Unix/Linux environments.

Responsibilities

• Provide Level 1 and Level 2 production incident support across AWS-hosted apps and infrastructure.
• Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.
• Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.
• Participate in on-call rotations, major incident bridges, and post-incident reviews.
• Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.
• Perform regular health checks across applications, infrastructure, and AWS services.
• Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and ThousandEyes.
• Respond proactively to issues related to resource utilization, latency, errors, and availability.
• Maintain and improve monitoring and observability dashboards.

Skills

Incident management

Production support

AWS infrastructure

Troubleshooting

Networking

Unix/Linux

CI/CD

Monitoring

Tools

CloudWatch

Dynatrace

Quantum Metric

ThousandEyes

Job description

Qualifications

• Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.
• Hands‑on experience with incident management and 24/7 production support models.
• Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.
• Experience building and maintaining monitoring dashboards.
• Strong troubleshooting skills across infrastructure, networking, and application layers.
• Working knowledge of CI/CD pipelines and AWS deployment processes.
• Experience working with databases and Unix/Linux environments.

#Careers

JC 1483593

Key Responsibilities

Incident Management and Production Support

• Provide Level 1 and Level 2 support for production incidents across AWS‑hosted applications and infrastructure.
• Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.
• Escalate code‑level defects to development teams with clear diagnostics, supporting logs, and impact assessments.
• Participate in on‑call rotations, major incident bridges, and post‑incident reviews.
• Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.

Monitoring and Operational Health

• Perform regular health checks across applications, infrastructure, and AWS services.
• Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes.
• Respond proactively to s related to resource utilization, latency, errors, and availability.
• Maintain and improve monitoring and observability dashboards.

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance‑based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.