Sr Workstation Support Asssociate

Nebraska; Lincoln, Northern (NE, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation and sick leave

13 paid holidays

Tuition benefits for employees and  /

Immediate vesting pre-tax retirement

Job summary

University of Nebraska is seeking an IT support professional to assist the University community with hardware and software support, documentation, and training. This role collaborates with ITS teams to deploy new technologies and improve processes at the Lincoln campus.

The candidate will provide end-user support, manage inventory, and coordinate with stakeholders to ensure smooth operations, with an emphasis on teamwork, integrity, and exceptional service.

Qualifications

• Two years post-secondary coursework or equivalent
• 3 years experience with desktop and/or helpdesk support
• Thorough knowledge of Microsoft Windows and/or Apple macOS
• Experience with direct customer support

Responsibilities

• Assist University community and partners with hardware and software support and training
• Participate in deployment of new technologies and documentation of processes
• Track inventory and work with stakeholders to support supported technology
• Serve as a knowledge resource for other client services team members and coordinate with ITS specialists

Skills

Customer support

Windows

macOS

Communication skills

Education

Two years post-secondary coursework

Job description

This position will assist the University community and partners with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, and will work with our stakeholders to provide hardware and software support as well as training for supported technology.

This position will participate in and organize research and testing of innovative technologies, provide support for specialized applications, servers, and equipment. Serves as a knowledgeable resource for other client services team members. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications:

Two years post-secondary coursework

3 years experience with desktop and/or helpdesk support

Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware

Experience with direct customer support

Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:

Experience with technology research and development and procurement

Supervisory experience

Experience with managing vendor interaction

Nationally recognized IT certifications

Additional Information:

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting and motivating staff; committed to the ideals of a major public research university.

Special Instructions:

Please note: Sponsorship will not be offered for this position.

This position is not eligible for an alternative worksite arrangement and will be located on-site in Lincoln, NE.

Campus Name: University of Nebraska System (UNOP)

For questions or accommodations related to this position contact: [e-mail]

The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.