Workplace Exp Coordinator - Washington, DC

CBRE; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Washington, DC to deliver a world-class customer service experience for employees and visitors of a designated building. You will be the first point of contact, manage passes, calls, events, and vendor coordination while ensuring security and smooth operations.

The role falls under the Workplace Experience function, requiring strong communication, organization, and ability to coordinate activities and services on site.

Qualifications

• High School Diploma or GED required or equivalent.
• Strong communication to exchange straightforward information.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet visitors and guests; issue passes and follow security protocols.
• Answer calls professionally; prepare presentations for groups.
• Coordinate recreational, dining, and business activities as requested.
• Manage janitorial/maintenance work orders; coordinate mail and onboarding tasks.
• Acknowledge inquiries and provide professional, customer-focused solutions.
• Organize on-site events: secure space, set up, and tear down, supply delivery.
• Follow property-specific security and emergency procedures and notify relevant parties.
• Coordinate with vendors supplying workplace services or goods.
• Explain information clearly within the team and follow manager directions.
• Apply procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

Organizational skills

Inquisitive mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global WorkplaceSolutions (GWS) Local is a hard services-led, tailored facility managementsolution. We self-perform hard services while partnering with best-in-classsoft service providers to offer custom facility and project managementsolutions to our clients. We focus on empowering our team with a high-level ofdownstream accountability, resulting in an agile and efficient servicedelivery.

In addition to ourcore facility and project management capabilities, our platform offers directaccess to our Best-in-Class services, including ESG, Security Consulting,Workplace Strategy, and Workplace Experience.

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE?

When you join CBRE,you become part of the global leader in commercial real estate services andinvestment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values - respect, integrity,service and excellence - and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.

Pay Disclaimer - Not-Bonus Eligible:

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $65,000 annually [or $31.25 per hour] and the maximum salary for the Workplace Experience Coordinator position is $75,000 annually [or $36.06 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).