Workplace Experience Coordinator - Boston, MA

CBRE; Boston (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

CBRE Workplace Experience Coordinator is responsible for delivering world-class customer service to employees and guests in a designated building in Boston. The role acts as the first point of contact, greeting visitors, issuing passes, and coordinating security compliant processes.

Responsibilities include answering calls, coordinating events, managing facilities services, and working with vendors to ensure smooth operations.

Qualifications

• High School Diploma or GED plus 2-3 years of related experience.
• Intermediate problem-solving skills with capacity to select solutions without supervision.
• Ability to explain detailed information clearly within the team.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all building entrants; greet visitors and issue passes.
• Answer phones professionally; create presentations and speak to groups.
• Coordinate recreational, dining, and business activities on behalf of requests.
• Manage janitorial or maintenance work orders; coordinate mail and onboarding services.
• Acknowledge inquiries and provide professional customer-service responses.
• Organize and manage on-site events; handle room setup and supplies delivery.
• Follow property security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Customer service

Communication

Organization

Problem solving

MS Office proficiency

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.

• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.

• Ability to explain detailed and complicated information within the team in a clear and concise manner.

• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with a robust inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $58,000 annually and the maximum salary for the Workplace Experience Coordinator position is $62,000 annually. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affinitative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)