Sr. Vice President Liability Operations Strategy

Questpro; United States; Hybrid; USD 250.000 - 420.000; Vollzeit

Zusammenfassung

Questpro Consultants LLC seeks a Senior Vice President, Liability Operational Strategy to lead the liability claims business nationwide from a remote or hybrid base in the United States. The role requires strategic vision, executive presence, and strong P&L accountability to drive growth, quality, and regulatory compliance.

You will oversee multi-location hubs, shape organizational structure, partner with Product and IT, and represent the company at industry events and client forums, building a

Qualifikationen

• 10+ years of leadership in liability claims.
• Experience leading multi-location liability operations with P&L accountability.
• Executive presence and strong communication skills.
• Bachelor's degree or equivalent executive experience with professional designations preferred.

Aufgaben

• Set and execute the short- and long-term strategy for liability services across the U.S.
• Lead liability claim hubs coast to coast with revenue growth and profitability accountability.
• Establish operating standards for quality, compliance and service excellence.
• Shape organizational structure to align with business needs and growth.
• Serve as sponsor for strategic customers and complex liability programs.
• Support business development through proposals and client meetings.
• Represent the organization at industry events and advisory boards as a liability expert.
• Build liability expertise across the organization on trends and market dynamics.
• Partner with Product and IT to strengthen capabilities and differentiation.
• Develop management talent and succession readiness.

Kenntnisse

Executive leadership

P&L accountability

Liability claims expertise

Strategic planning

Cross-location oversight

Ausbildung

Bachelor's degree in business

Insurance designations (CPCU/AIC/ARM)

Jobbeschreibung

Senior Vice President, Liability Operational Strategy

Location: Remote or hybrid (U.S.) | Travel: Up to 40%

About Our Client

Our client is a publicly traded, billion-dollar national claims administration and risk management services organization. They are creating a new executive role to lead their liability claims business and become the industry's go-to voice on liability. This is a rare chance to build a function at the top level, with real authority to shape strategy, structure and market presence.

The opportunity

The Senior Vice President, Liability Operational Strategy will provide executive leadership for the liability claims business, driving strategy, operational excellence, market growth and financial performance. Reporting to the Executive Vice President, Risk Management Services, this leader will have direct oversight of liability claim hubs across the country, with P&L accountability, and will serve as a visible industry thought leader with customers, brokers, partners and industry organizations.

What You Will Do

• Set and execute the short- and long-term strategy for liability services, aligning operations, product, sales and customer needs.
• Lead liability claim hubs coast to coast, with accountability for revenue growth, profitability, workforce planning and P&L.
• Establish operating standards that drive consistency, claims quality, regulatory compliance and service excellence.
• Shape the organizational structure, with flexibility to build the team this business needs.
• Serve as executive sponsor for strategic customers and complex liability programs.
• Support business development through finalist presentations, proposals and client meetings.
• Represent the organization at industry events, advisory boards and partner meetings as a recognized liability expert.
• Build expertise across the organization on litigation trends, social inflation and nuclear verdicts, and their impact on clients.
• Partner with Product and IT to strengthen liability capabilities and competitive differentiation.
• Develop management talent and strengthen succession readiness.

What You Bring

• 10+ years of progressive leadership in liability claims within a TPA, carrier or complex claims organization. Third-party administrator experience is strongly preferred.
• Significant experience leading multi-location liability claims operations with direct operational and financial accountability.
• Strong P&L, budgeting, forecasting and workforce planning experience.
• A track record as an industry subject matter expert through conference presentations, publications, customer events or professional forums.
• Deep understanding of the needs of carriers, brokers, self-insured and loss-sensitive customers.
• Strategic, fresh thinking combined with a willingness to roll up your sleeves.
• Executive presence and excellent communication skills, including customer-facing presentations.
• Bachelor's degree in Business, Risk Management, Insurance, Finance or related field, or equivalent executive experience. Professional insurance or claims designations (e.g. CPCU, AIC, ARM) preferred.

Why this role

• Newly created SVP position with direct influence on company strategy and executive leadership.
• A platform to become a nationally recognized voice in liability claims.
• Backing from senior leadership and the resources of a large, stable organization.