Network Engineer - Project Lead - Telephony Engineer - 26-00934

Datasoft Technologies, Inc.; Columbia (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Datasoft Technologies, Inc. in Columbia, SC, is seeking an experienced Telephony Engineer to provide operational and advanced telephony administration, handling move/add/change/disconnect requests for voice, voicemail, IVR, and unified communications.

You will lead projects, design improvements to the telephony network, document standards, and collaborate with vendors to resolve outages, while ensuring 911 location accuracy and high service quality.

Qualifications

• Bachelor’s degree or equivalent work experience.

Responsibilities

• Provide operational and advanced telephony administration for move/add/change/disconnect requests.
• Lead for tasks to maintain telephony network; design, implement improvements; document standards.
• Provide engineer-level support; coordinate multi-team outages; pursue automation opportunities with IT Automation team.
• Monitor telephony and network systems; maintain detailed system documentation; follow incident/change management processes.

Skills

Avaya on premise PBX

VoIP and UC platforms

SIP/RTP/QoS/dial plans

Voice quality troubleshooting

Telecommunication infrastructure

Education

Bachelor’s degree or equivalent

Job description

• Job Duty #1 Provide operational and advanced telephony administration. Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services. Responsible for maintaining accurate 911 location information. Provide exceptional customer service and professional interaction to build and maintain operational credibility. Create detailed technical notes and documentation. Create knowledge base articles for internal and customer consumption. Use Division of Information Technology systems for tracking work performed and labor hours.
• Job Duty #2 Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems. Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices. Develops and documents standards, processes, and configurations. Perform quality assurance testing. Works with vendors to provision new circuits and outage resolution. Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation. Diagnose and resolve related issues. Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems. Provide technical input and recommendations for strategic direction of enterprise telephony services. Serve as primary point of escalation for technical work.
• Job Duty #3 Provide operational and engineer-level support for enterprise telephony network and unified communications. Respond to customer incident tickets and provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies. Seek opportunities for automation to streamline operational processes, and work with Division of Information Technology Automation team to implement. Work collaboratively with team members, other groups, and vendors to increase service quality. Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.
• Job Dut #4 Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime. Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams. Adhere to all Division of Information Technology Incident Management and Change Management processes.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 1. 2+ years of experience with Avaya on premise PBX systems
• 2. 2+ years of experience administering VoIP and unified communications platforms.
• 3. 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• 4. 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
• 5. 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (Clients), and PSTN integration.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 1. Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.

REQUIRED EDUCATION/CERTIFICATIONS:

• Bachelor’s degree or equivalent work experience.

PREFERRED EDUCATION/CERTIFICATIONS:

• N/A

ADDITIONAL SKILLS/REQUIREMENTS:

• 1. Moderately complex to complex knowledge of telephone network services. Moderately complex to complex knowledge of methods of telephone network design.
• 2. Ability to present technical and non-technical reports in a clear and concise manner.
• 3. Ability to establish effective working relationships with vendors, management staff, and users.
• 4. Advanced knowledge of systems administration techniques and tools.
• 5. Strong interpersonal and communication skills and ability to manage multiple, shifting priorities.