Office Support Floating Coordinator - Service Lines

hss; New York (NY); On-site; USD 43,000 - 65,000; Full time

Job summary

HSS is seeking a Regular Full-time Medical Office Secretary with strong communication and customer service skills. The role requires healthcare/medical office experience and the ability to multitask in a fast-paced environment.

Applicants should have a related education or substitute years of experience as noted in the qualifications, and familiarity with Epic is preferred. The position offers base pay with additional benefits and is located in a hospital setting in New York.

Qualifications

• Education required includes an Associates degree or equivalent; experience may substitute for education.
• Minimum 2 years of healthcare/medical secretary experience or similar.
• Strong communication, organization and customer service skills are essential.

Skills

Communication skills

Customer service orientation

Written communication

Multitasking

Team collaboration

Detail-oriented

Problem-solving

Computer literacy

Healthcare/insurance knowledge

Education

Associates degree

Experience substitute: 5+ years in physician office

Tools

Epic

Job description

How you move is why we're here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $30.77 - $46.84. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Job Qualifications

EDUCATION - Required

• Degree/Diploma Obtained Program of Study
• Associates
• Education Requirements
• 5 plus years Physician office experience may be considered in lieu of education

EDUCATION - Preferred

• Degree/Diploma Obtained Program of Study
• Educations Requirements
• Some College preferred

LICENSURE - Required

• Certification Requirements

CERTIFICATIONS/LICENSURE - Preferred

• Certification Requirements

EXPERIENCE - Required

• Minimum Years of Experience Type of Experience
• 2 Healthcare/Medical-Medical Secretary
• Additional Requirements

EXPERIENCE - Preferred

• Minimum Years of Experience Type of Experience
• Additional Requirements

SKILLS - Required

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast-paced environment
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Detail-oriented
• Ability to escalation issues appropriately
• Consistently displays a positive attitude towards one's work and work environment
• Strong computer skills
• Knowledge of healthcare and health insurance

SKILLS - Preferred

• Experience with Epic preferred; Familiarity with medical terminology.

PHYSICAL WORKING CONDITIONS

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs ).

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)

• Performance Mindset : Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.
• Communication : Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.
• Collaboration : Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback.
• Empowerment : Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager.
• Engagemen t: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement.
• Adherence to HSS Policies : Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)

Position Competencies

Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently . Demonstrates a professional demeanor, empathy, discretion , and respect in all patient interactions. Ensures timely internal/external communication via phone, email, o