Sr. Telecommunications Engineer

Hospital for Special Surgery; New York, Northern (NY, KY); Hybrid; USD 102,000 - 155,000; Full time

Job summary

Hospital for Special Surgery is seeking a senior voice technology engineer to architect and implement Avaya-based communication solutions across the enterprise. You will design IVR flows, routing, and reporting, collaborating with department heads to optimize patient and staff communications.

You will maintain Avaya infrastructure, stay current with industry issues, and influence technology roadmaps while working with IT vendors and internal partners to deliver reliable voice services.

Qualifications

• Experience in Avaya reporting and SIP technologies.
• Experience building Avaya routing solutions in an Avaya PBX.
• Familiar with real-time and historical reporting.
• Knowledge of Avaya Aura Solutions (CM/SM).
• Knowledge of SIP technology and connectivity.
• Familiar with large scale IP voice networks.
• Experience with Linux/Windows servers, scripting, log management, patch management.
• Ability to diagram network and call flows.

Responsibilities

• Architect solutions and oversee implementation of new voice technology applications.
• Design and develop enterprise-wide IVR flows and routing integrated with Avaya platform.
• Maintain Avaya routing and reporting configuration.
• Contribute to technology roadmaps for unified communications and integration with other voice solutions.
• Consult with department heads to optimize customer service delivery.
• Plan and support complex Avaya Telecom solutions.
• Build and maintain relationships with IT vendors and partners.
• Provide technical recommendations to management to improve solutions.

Skills

Avaya reporting

SIP technologies

Avaya routing

Avaya Aura (CM/SM)

IP voice networks

Linux servers

Windows servers

Scripting

Log management

Software distribution

Patch management

Documentation standards

Network and call flow diagrams

Public speaking

Project management

Leadership

MS Office Suite (Visio/Project)

Education

Bachelor's

Vendor certifications in relevant technologies

Tools

Avaya reporting tools

Unified Communications tools

Job description

How you move is why we’re here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time Work Shift Day (United States of America)

Compensation Range

The base pay scale for this position is $101,500.00 - $154,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB DESCRIPTION

• YEARS OF EXPERIENCE REQUIRED 5+ years.
• YEARS OF EXPERIENCE PREFERRED
• PHYSICAL WORKING CONDITIONS Sitting in a comfortable position with frequent opportunity to move about.
• PHYSICAL WORKING CONDITIONS Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.
• ENVIRONMENTAL WORKING CONDITIONS Comfortable indoor area.
• ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions.
• HAZARDS OSHA ~OSHA Category 3. Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

POSITION & UNIT ACCOUNTABILITIES

• Develops/Manages Processes & Systems - Architect solutions and oversee implementation of new voice technology applications.
• Develops/Manages Processes & Systems - Designs and develops enterprise-wide IVR Call Flows, Multi-Channel Routing, and other inter-related solution with the Avaya platform.
• Upholds HSS Professional/Clinical Standards - Demonstrates an understanding of Avaya infrastructure.
• Develops/Manages Processes & Systems - Maintains and manages Avaya routing and reporting.
• Develops/Manages Processes & Systems - Participates in building the technology roadmaps for unified communication technologies and integration with Contact Center and other voice solutions at HSS.
• Develops/Manages Processes & Systems - Consult with department heads on ways to optimize customer service delivery.
• Develops/Manages Processes & Systems - Assist in the planning, design and implementation and provide ongoing support of complex Avaya Telecom solutions.
• Supports Department Activities - Build and maintain relationships with IT vendors and partners.
• Supports Department Activities - Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions.
• Supports Department Activities - Work with other voice and network engineers to translate business requirements into technical specifications.
• Participates in Education - Stays current on knowledge of industry specific issues.
• Participates in Education - Provides orientation, in-service training, and continuing education for user support staff in department.

EDUCATION REQUIRED

Bachelor's.

Vendor certifications in relevant technologies.

EDUCATION PREFERRED

Certifications/LICENSURE REQUIRED

Certifications/LICENSURE PREFERRED

SKILLS REQUIRED

• Experience in knowledge of Avaya reporting and SIP technologies. Can support call center routing strategies. Experience in building Avaya routing solutions in an Avaya PBX. Familiar with creating customizing reports on real time and historical reporting. Knowledgeable of Avaya Aura Solutions (Communications Manager, System/Session Manager.) Knowledge of SIP technology and connectivity. Familiar with large scale IP voice networks. Familiar with systems managements: Linux and Windows servers, scripting, log management, software distribution and patch management processes. Understanding of documentation standards, network and call flow diagramming. Demonstrates strong business acumen - excellent communication / presentation skills including public speaking. Strong project management, interpersonal and leadership skills. Ability to work independently as well in a team environment. Ability to communicate well with technical and non-technical users. Must have excellent computer knowledge and be very familiar working with using Microsoft Office Suite, including Visio and Project.

SKILLS PREFERRED

Experience in knowledge of Avaya reporting and SIP technologies. Can support call center routing strategies. Experience in building Avaya routing solutions in an Avaya PBX. Familiar with creating customizing reports on real time and historical reporting. Knowledgeable of Avaya Aura Solutions (Communications Manager, System/Session Manager.) Knowledge of SIP technology and connectivity. Familiar with large scale IP voice networks. Familiar with systems managements: Linux and Windows servers, scripting, log management, software distribution and patch management processes. Understanding of documentation standards, network and call flow diagramming. Demonstrates strong business acumen - excellent communication / presentation skills including public speaking. Strong project management, interpersonal and leadership skills. Ability to work independently as well in a team environment. Ability to communicate well with technical and non-technical users. Must have excellent computer knowledge and be very familiar working with using Microsoft Office Suite, including Visio and Project.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

HSS Rankings

HSS is nationally ranked No. 1 in orthopedics (for the 17th year in a row) and No. 3 in rheumatology by U.S. News & World Report (2026-2027).

Guiding Principles

Our guiding principles are helping us in our search for exceptional talent-candidates that align with our unique workplace culture and who want to maximize the abundant opportunity for growth and success.