Sr. Technology Training Specialist

Career Pathways Consulting; Annapolis (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sandy AV in Annapolis, MD seeks a Senior Technology Training Specialist to develop and deliver training and documentation for client applications, including proprietary software and Microsoft Office suites. The role requires delivering instructor-led training, producing training materials, and coordinating with the Contract Manager to ensure high-quality outcomes.

The ideal candidate has a Bachelor’s degree and 5+ years of technology training experience, with strong skills in Camtasia,

Qualifications

• Bachelor’s Degree from an accredited university.
• At least 5 years’ experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft Teams, Co-Pilot, OneNote, SharePoint, etc.).
• Minimum of three (3) years’ experience with developing technical documentation.
• Experience delivering in-person Instructor Led training for commercially available and proprietary software.
• Experience delivering customer training programs using adult learning principles to individuals and groups of users.
• Experience using Camtasia, Articulate 360, Vyond, etc. for training development.
• Prior experience managing training projects from initiation through completion.

Responsibilities

• Plan, develop, and deliver hands-on instructor led training for software applications.
• Plan and develop documentation, training videos, and instructional design modules for software applications.
• Communicate with the Contract Manager on project plans, status, and updates for each assignment.
• Develop technical documentation for software (Quick Reference Cards, Guides, web content).
• Develop video and interactive recorded training to support technical processes.
• Coordinate multiple tasks, resources, and stakeholders effectively.

Skills

Instructor-led training

Adult learning principles

Project coordination

Customer service

Education

Bachelor’s Degree

Tools

Camtasia

Articulate 360

Vyond

SharePoint

Co-Pilot

OneNote

Teams

Job description

THIS ROLE IS A CONTINGENT HIRE based on being awarded a contract in the Annapolis, MD area. This is a 5-year contract.

WHO WE ARE

We provide expert audio-visual services and specialize in distributing digital video over local and wide area networks. We stream live and on-demand video to organizations and the web through state-of-the-art video and information technology equipment. Our live webcasts include tele-surgery, business meetings, special events, conferences, speeches, product launches, and educational sessions. We have over 20 years of Internet streaming experience.

SAV alsoprovidestraditional audio-visual services such as rentals of audio and video systems, audio recordings, video recordings in 4K+, high definition and standard definition, sound reinforcement, image magnification, sales, and installations.

WHY WE DO WHAT WE DO

We tailor each production to the client’s creative goals and aim to make your event seamless without any disruption. We want you to have a best-in-class experience for every event we partner with you on.

POSITION OVERVIEW

THIS ROLE IS A CONTINGENT HIRE based on being awarded a contract in the Annapolis, MD area. This is a 5-year contract.

Sandy AV is looking for a Senior Technology Training Specialist who will develop and deliver training and documentation to support applications that are used for the client. These applications may include highly customized or proprietary software, Microsoft Office applications, and specialized technical solutions to support the work of the client.

JOB DESCRIPTION

• Plan, develop, and deliver hands‑on instructor led training for commercially available and proprietary software applications.
• Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
• Communicate with the Contract Manager on project plans, status, and updates for each assignment.
• Use methodologies to plan, track, and deliver high-quality technical training.
• Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
• Develop video and interactive recorded training to support technical processes.
• Coordinate multiple tasks, resources, and stakeholders effectively.

JOB REQUIREMENTS

• Bachelor’s Degree from an accredited university
• At least 5 years’ experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications).
• A minimum of three (3) years’ experience with developing technical documentation.
• Experience developing and delivering in person Instructor Led training for commercially available and proprietary software.
• Experience delivering customer training programs using adult learning principles to individuals and groups of users.
• Experience using technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
• Prior experience managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
• Knowledge of customer service standards when interacting with internal and external Subject Matter Experts.
• Knowledge of Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
• Knowledge of Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

JOB DETAILS

• Work shall be performed in a hybrid setting each week, Monday through Friday, as follows: 3 days a week remotely and 2 days on site in Annapolis, MD.
• Hours are Monday-Friday, 8-4:30 pm Eastern Time.