Hybrid Senior Technology Training Specialist & Docs Lead

ASSYST; Annapolis (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ASSYST is seeking a Senior Technology Training Specialist to develop and deliver training programs, user documentation, and instructional materials for client projects in Annapolis, MD. The role blends in-person and virtual delivery within a hybrid work model.

The ideal candidate has 5+ years of technology training experience, 3+ years creating technical documentation, and strong command of Microsoft Office suite and training tools like Camtasia, Articulate 360, and Vyond.

Qualifications

• Bachelor’s degree required.
• 5+ years as a technology trainer specializing in proprietary and advanced off-the-shelf software (Preferred).
• 3+ years developing technical documentation and instructional materials (Preferred).

Responsibilities

• Training Development & Delivery: Plan, design, and deliver hands-on, instructor-led training (in-person and virtual) using adult learning principles for individuals and group settings.
• Instructional Content Creation: Develop technical documentation (Quick Reference Cards, Quick Reference Guides, web content), video tutorials, and interactive learning modules using tools like Camtasia, Articulate 360, and Vyond.
• Project Management: Manage training projects from initiation to completion, organizing concurrent initiatives and coordinating across stakeholders to meet deadlines.
• Troubleshooting & Support: Identify user-defined technical challenges, implement effective training solutions, and uphold customer service standards with internal/external SMEs.
• Reporting: Maintain clear communication with the Contract Manager regarding project plans, statuses, and updates.

Skills

Time management

Training delivery

Communication

Instructional design

Education

Bachelor’s degree

Tools

Camtasia

Articulate 360

Vyond

SharePoint

OneNote

Teams

Co-Pilot

Job description

ASSYST is seeking a Senior Technology Training Specialist to develop and deliver training programs, user documentation, and instructional materials for client projects in Annapolis, MD. The role blends in-person and virtual delivery within a hybrid work model.

The ideal candidate has 5+ years of technology training experience, 3+ years creating technical documentation, and strong command of Microsoft Office suite and training tools like Camtasia, Articulate 360, and Vyond.