Sr. Technology Project Manager

CardWorks Servicing LLC; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

CardWorks Servicing LLC is seeking a Senior Technology Project Manager to convert business and tech priorities into coordinated delivery plans. You will lead cross-functional initiatives, manage scope, schedules, and resources, and ensure governance and reporting are current.

You will partner with Product, Architecture, Engineering, Security, Risk, Compliance, and Operations to deliver initiatives using Agile, Scrum, Waterfall, or Hybrid methods. A disciplined delivery mindset is essential.

Qualifications

• Enterprise leadership to coordinate multiple teams in a matrixed environment.
• Ability to convert ambiguous objectives into structured plans with milestones.
• Risk identification, escalation, and timely corrective actions.
• Solid understanding of software development, cloud, and DevOps basics.
• Experience coaching teams in Scrum and hybrid delivery models.
• Commitment to keeping plans, risks, dependencies, and reporting current.
• Strong written and verbal communication for executives and sponsors.

Responsibilities

• Lead complex technology initiatives from intake through closure with clear scope and milestones.
• Create and maintain integrated delivery plans across cross-functional workstreams.
• Own governance artifacts including RAID logs, decision records, and change controls.
• Drive accountability, remove impediments, and communicate impact and options.
• Facilitate Agile/Scrum ceremonies and adapt delivery methods as needed.
• Maintain JIRA and Confluence records, dashboards, and portfolio reporting.
• Translate technical details into concise executive-ready communications.
• Coordinate with Product, Architecture, Engineering, Security and Operations.
• Monitor delivery performance with KPIs and corrective action plans.

Skills

Enterprise Leadership

Execution Discipline

Risk Management

Technical Fluency

Agile Leadership

Data Transparency

Communication

Job description

Become an everyday champion — and build a career where your impact fuels financial progress.

What We Do

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are

Merrick Bank: The bank that builds CardWorks Servicing: One partner, total performance Carson Smithfield: Resolution with respect With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer. Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.
We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary and Role Impact

The Senior, Technology Project Manager (STPM) is a senior individual contributor responsible for converting approved business and technology priorities into coordinated, executable delivery plans. The role leads complex, cross‑functional initiatives from initiation through implementation and closure, integrating scope, schedules, resources, financials, dependencies, testing, business readiness, governance, and change control to achieve defined outcomes. Operating at the intersection of business strategy and technical execution, the STPM partners with Product, Architecture, Engineering, Infrastructure, Security, Risk, Compliance, Operations, Quality, Finance, and external vendors. The position applies Agile, Scrum, Waterfall, or Hybrid delivery practices as appropriate, while maintaining disciplined project governance, transparent JIRA and Confluence records, and concise executive reporting. In this role, the STPM is expected to create clarity in ambiguous situations, anticipate cross‑team impacts, challenge assumptions constructively, drive timely decisions, hold teams accountable for commitments, and elevate delivery risks with context, business impact, options, and recommendations.

Essential Functions

• Lead complex technology initiatives from intake and initiation through implementation and closure, establishing clear scope, outcomes, milestones, delivery approach, and success measures.
• Create and maintain integrated delivery plans that align cross‑functional workstreams, resources, budgets, dependencies, testing, business readiness, and production implementation activities.
• Own project governance artifacts, including scope, schedules, RAID logs, decision records, change controls, financial tracking, status reports, and closure documentation.
• Drive accountability for deliverables and commitments; identify emerging risks early, remove impediments, and expedite with clear context, business impact, options, and recommendations.
• Facilitate Agile/Scrum ceremonies and apply Agile, Waterfall, or Hybrid practices appropriate to the initiative while maintaining enterprise governance requirements.
• Maintain accurate and current JIRA and Confluence records, dashboards, roadmaps, workflow structures, delivery metrics, and portfolio‑level reporting.
• Translate technical and business information into concise, decision‑oriented communications for executives, sponsors, control partners, and delivery teams.
• Coordinate with Product, Architecture, Engineering, Infrastructure, Security, Risk, Compliance, Operations, Quality, Finance, and external partners to ensure delivery readiness and adherence to applicable controls and standards.
• Monitor delivery performance and value realization using measurable outcomes, milestones, KPIs, quality indicators, and corrective action plans.

Requirements for Success

• Enterprise leadership: Ability to lead through influence in a matrixed environment, align competing priorities, and coordinate multiple teams toward shared outcomes.
• Execution discipline: Demonstrated ability to convert ambiguous objectives into structured plans, clear ownership, measurable milestones, and timely delivery.
• Risk and decision management: Sound judgment in identifying delivery threats, evaluating trade‑offs, escalating early, and driving timely decisions and corrective actions.
• Technical fluency: Sufficient understanding of software development, system integration, cloud, infrastructure, cybersecurity, testing, DevOps, and deployment practices to challenge assumptions and coordinate technical delivery.
• Agile leadership: Ability to coach teams on Scrum practices, improve flow and predictability, remove impediments, and maintain focus on outcomes rather than ceremonies alone.
• Data integrity and transparency: Commitment to keeping JIRA, plans, risks, dependencies, financials, and executive reporting complete, accurate, and current.
• Communication and influence: Ability to synth