Technical Project Manager III

JPMorgan Chase & Co.; Kentucky; On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Lead Technical Program Manager within Consumer & Community Banking Core Engineering Solutions to drive cross-functional programs, improve engineer experience, and align technology initiatives with business goals.

The role emphasizes governance, AI-enabled planning, risk management, and executive reporting, with a focus on delivering high-quality, scalable technology solutions for a fast-paced enterprise environment.

Qualifications

• 3+ years of experience or equivalent expertise in technical program management or product management, leading complex technology projects and programs in a large organization.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Apply strong organizational, analytical, and data-driven decision-making skills to support operational excellence, strategic planning, and business performance objectives.
• Be passionate about the Product Development process, always striving to improve processes to ensure teams operate to their maximum effectiveness and efficiency.
• Ability to balance the discipline of delivery, the opportunity of creativity, and the need to have fun.
• Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities.
• Process-oriented with strong organization, problem solving, time management, and analytical skills.
• Keen attention to detail, strong organization skills and thorough follow-up.
• Ability to prioritize and execute tasks in highly dynamic, fast paced environment and able to manage multiple requests at the same time.

Responsibilities

• Build relationships with customers to understand challenges and develop solutions to resolve them driving satisfaction and holding a customer first mentality
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
• Lead the intake and prioritization process for a portfolio of operational and technology initiatives, ensuring work is effectively evaluated, sequenced, and communicated to engineering and business stakeholders
• Establish and manage quality assurance processes to ensure work requests are thoroughly assessed, well-defined, and supported by clear requirements that enable efficient execution and minimize ambiguity.
• Provide leadership for Product Owners and Technical Partners to help them understand all the non-feature work required to run their product and deliver on commitments with a focus on operating metrics and executive reporting
• Develop and maintain executive-level dashboards, reports, and presentations that provide actionable insights into portfolio performance, priorities, and key business outcomes
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards

Skills

Technical program management

Product management

Stakeholder management

Agile methodologies

Data-driven decision making

Leadership

Executive reporting

AI capabilities usage

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Consumer & Community Banking Core Engineering Solutions, you will be part of a fast-growing product team responsible for driving and improving the engineer experience across the entire Consume & Community Banking organization. You will need to leverage your deep knowledge of technical principles, practices, and theories for developing innovative solutions. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Build relationships with customers to understand challenges and develop solutions to resolve them driving satisfaction and holding a customer first mentality

• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements

• Lead the intake and prioritization process for a portfolio of operational and technology initiatives, ensuring work is effectively evaluated, sequenced, and communicated to engineering and business stakeholders

• Establish and manage quality assurance processes to ensure work requests are thoroughly assessed, well-defined, and supported by clear requirements that enable efficient execution and minimize ambiguity.

• Provide leadership for Product Owners and Technical Partners to help them understand all the non-feature work required to run their product and deliver on commitments with a focus on operating metrics and executive reporting

• Develop and maintain executive-level dashboards, reports, and presentations that provide actionable insights into portfolio performance, priorities, and key business outcomes

• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum

• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness

• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in technical program management or product management, leading complex technology projects and programs in a large organization

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.

• Apply strong organizational, analytical, and data-driven decision-making skills to support operational excellence, strategic planning, and business performance objectives

• Be passionate about the Product Development process, always striving to improve processes to ensure teams operate to their maximum effectiveness and efficiency

• Ability to balance the discipline of delivery, the opportunity of creativity, and the need to have fun

• Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities

• Process-oriented with strong organization, problem solving, time management, and analytical skills

• Keen attention to detail, strong organization skills and thorough follow-up

• Ability to prioritize and execute tasks in highly dynamic, fast paced environment and able to manage multiple requests at the same time

Preferred qualifications, capabilities, and skills

• Experience building and working with high-performing teams in a complex organization with a focus on process improvement

• Excellent written and verbal communication skills with demonstrated ability speaking/ presenting to various levels of management in both business and technology

• Ability to use and analyze data/organizational metrics to foster team’s continuous improvement

• Ability to flex approach based on the needs of the team/organization