Sr. Asst, Admin Sup

Smurfit Westrock plc; Milpitas (CA); On-site; USD 47,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid vacation 15 days

Paid holidays 11 days

Life and disability insurance

Flexible spending / Health savings

Job summary

Smurfit Westrock is seeking a Customer Service Liaison to bridge the Customer, Sales, and Operations teams. You will develop knowledge of products, planning, logistics, and inventory, while supporting daily tasks, reports, and inquiries.

You will interact across departments to ensure on-time delivery, responsive service, and accurate information. Growth-minded individuals who value detail and collaboration will excel in this role.

Qualifications

• Attention to detail: follow processes to ensure accuracy.
• Customer-oriented: prioritize customer needs and satisfaction.
• Communication: proactive, respectful, clear dialogue.
• Collaboration: work well with teams across departments.
• Problem-solving: identify issues, propose solutions, be logical.
• Growth: eager to learn, set meaningful goals.
• Organizational skills: plan, monitor, multitask effectively.
• Time management: balance tasks to meet deadlines.

Responsibilities

• Serve as liaison between the Customer, Sales, and Operations teams.
• Develop and utilize knowledge of products, production planning, logistics, and inventory management.
• Complete training and apply policies and processes to duties.
• Support daily tasks, order follow-ups, and reporting.
• Answer calls and service digital messages while handling inquiries.
• Coordinate with Sales, Production, and Shipping for timely delivery.
• Perform other duties as assigned.

Skills

Attention to Detail

Customer-Oriented

Communication

Collaboration

Problem-Solving

Growth and Results Oriented

Organizational Skills

Time Management

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The opportunity

• Acts as a liaison between the Customer, Sales, and Operations teams.
• Will develop and utilize a diverse knowledge of products, production planning, logistics, and inventory management.
• Completes and participates in all customer service training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems used while developing an internal network.
• Plays an active role by providing support in the achievement of goals and assisting with all types of work across the department. Works effectively with the team to achieve individual, team, and departmental objectives (daily tasks, duties, requests, order follow-up, creating reports, etc. – routine and repetitive).
• Interchangeably work between answering calls and servicing concurrent digital messages while completing various tasks related to customer service and assisting with general information requests.
• Coordinates and interacts effectively with other departments including but not limited to Sales, Production, and Shipping Departments to ensure a high level of customer service and timely expedition of customer requests.
• Other duties as assigned

How you will impact Smurfit Westrock

• Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
  • Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.n
  • Pre-Pricing Specialist to build customer specification/projects and review with the production team to ensure efficient production
  • Planning, production, and shipping teams to review schedules and backlogs to ensure on-time delivery
  • Quality Manager to resolve routine customer quality issues
  • Plant Leadership to align with company goals and initiatives

What you need to succeed

• Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
• Customer-Oriented: Ability to operate with customers' best interests in mind; Demonstrates importance of satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.
• Communication: Proactive, prompt, and respectful correspondence; essential listening skills with the ability to accurately problem-solve
• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
• Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem-solving skills by using a logical, systematic, or sequential approach; suggests alternative products or services to meet customer needs when appropriate; defers highly complex issues to higher levels.
• Growth and Results Oriented: Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
• Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multitasking and ability to forward-think.
• Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.

What we offer

• Corporate culture based on integrity, respect, accountability, nd excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $46,500.00 - $77,500.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.