Sr. Technician, Operations (1st Shift) - Onsite

msd; West Point (PA); On-site; USD 64,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid holidays and vacation

Annual bonus and long‑term incentive

Job summary

MSD seeks an Operations Packaging Room Lead in West Point, PA, to guide a team of Clinical Packaging Technicians in GMP‑compliant packaging, labeling, and documentation. This onsite role requires coordinating room setup, materials, and equipment, while ensuring safety and quality in all activities.

The candidate will train new staff, supervise day‑to‑day operations, and maintain GDP‑compliant records, with occasional overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in a GMP regulated environment.
• Leadership experience to enable accountability for daily operations of a packaging team.
• Excellent communication and professional interpersonal skills.

Responsibilities

• Facilitate and oversee the execution of filling, labelling, and packaging of clinical packaging jobs; document de-packaging, packaging, labelling and sampling.
• Ensure team members follow GMP/SOP, batch records, and safety requirements in all activities.
• Accountable for daily output and product quality in primary and secondary packaging of clinical studies.
• Report and prevent potential quality events and GMP/SOP non-conformances.
• Occasional overtime and weekend work may be required.
• Lead training for new employees and coach junior staff.

Skills

Coaching

Communication

GMP Compliance

GMP Training

Master Batch Records

Operations Support

Pharmaceutical Manufacturing

Production Scheduling

Teamwork

Technical Support

Education

High School Diploma or equivalent

Tools

SAP

Manufacturing Execution System (MES)

Job description

Job Description

Join our company and be part of a team that is at the forefront of delivering innovative health solutions. We are seeking a dedicated operations packaging operator to support Global Clinical Supplies Operations at our West Point, PA facility. This position is for a Room Lead who leads a team of Clinical Packaging Technicians to execute clinical packaging and labeling activities, including material, room and equipment staging, execution and documentation of operations, visual inspection of rooms and equipment post-cleaning, and room clearance and cleaning. Ability to perform all tasks related to clinical packaging with safety first, quality always, act with urgency and focus on what matters with mindset and behaviors. Lead hands‑on training for new employees with coaching to enable initial qualification and day to day leading of packaging room activities.

This role is part of a shift, with specific requirements for start and stop times and requires onsite presence five days a week.

Responsibilities

• Facilitate and oversee the execution of filling, labelling, and packaging of clinical packaging jobs. Coordinate, perform and document de‑packaging, packaging, labeling and sampling activities


• Ensure other team members within room are performing tasks according to GMP/SOP, batch record instructions, and safety requirements in all activities


• Accountable to the daily output and product quality within execution of primary and secondary packaging of clinical studies according to internal specifications per Standard Operating Procedures (SOPs).


• Report and prevent potential quality events, non‑conformance to GMPs/SOPs


• Occasional overtime and weekend work may be required


• Positive Interactions with employees within own department as well as frequent interactions with employees from other groups/departments


• Perform training for new employees and follows up on all daily business‑related questions technicians have.


• Handling of controlled substances according to SOP.


• Stage materials for operations, handling products with restricted time out of environment requirements


• Coordinate, set‑up, operate, disassemble and clean area equipment and rooms


• Ensures accurate documentation of transactions within SAP and paper documents in alignment with Good Documentation Practice (GDP)

Education

• High School Diploma or equivalent required

Experience & Skills

• Minimum 1-year experience in GMP regulated environment.


• Attention to detail


• Leadership experience to enable accountability for daily operations for a team of packaging technicians


• Excellent communication skills


• Professional interpersonal skills with ability to address minor disagreements


• Demonstrate ability to coach, train, and mentor new or junior staff members


• Maintain vision qualification (20/20 vision with correctives) for gross inspection as well as cleaning qualification


• Ability to repetitively lift, carry, push and pull up to 50 lbs. required


• Prior experience in SAP or other similar Manufacturing Execution System (MES) required


• Ability to quickly learn new systems, equipment, and processes


• Demonstrated problem‑solving skills and a continuous improvement mindset (Make problems visible and bring forward solutions)

Job Category

• Production & Operations Support

Job Classifications

• 6 - Default (AAP-United States of America)


• 7 - Operatives (semi-skilled) (EEO-United States of America)


• 8600 - Plant and system operators (OCC-United States of America)

#MSJR

#eligibleforERP

GCScareer

The salary range for this role is: $63,800 - $100,400

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.

We offer a comprehensive package of benefits.Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Required Skills

Coaching, Communication, GMP Compliance, GMP Training, Master Batch Records, Operations Support, Pharmaceutical Manufacturing, Production Scheduling, Teamwork, Technical Support

Preferred Skills

Continuous Improvement, Good Manufacturing Practices (GMP), Packaging

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

No Travel Required

Flexible Work Arrangements

Not Applicable

Shift

1st - Day

Valid Driving License

No

Hazardous Material(s)

n/a

Job Posting End Date

10/9/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.