Sr. Technician, Operations (2nd Shift) - Onsite

Merck; West Point (PA); On-site; USD 64,000 - 100,000; Full time

Job summary

Merck in West Point, PA is seeking an experienced Room Lead to supervise a team of Clinical Packaging Technicians within Global Clinical Supplies Operations. You will oversee packaging, labeling, material staging, documentation, and room clearance with safety and quality as priorities.

This 2nd shift on-site role requires GMP proficiency, SAP/MES familiarity, and coaching of new staff. Overtime may be required; competitive benefits apply.

Qualifications

• High School Diploma or equivalent required.
• 1+ year GMP-regulated experience.
• Leadership to manage a packaging technician team.
• Strong communication skills and training ability.

Responsibilities

• Lead and oversee filling, labeling, and packaging activities.
• Ensure GMP/SOP compliance and safety for all tasks.
• Document transactions in SAP and GDP-aligned records.
• Coach and train new staff and work with cross-functional teams.
• Stage materials, set up and operate equipment, and maintain clean rooms.

Skills

Coaching

Communication

GMP Compliance

GMP Training

Operations Support

Pharmaceutical Manufacturing

Production Scheduling

Standard Operating Procedure (SOP)

Teamwork

Technical Support

Education

High School Diploma or equivalent

Tools

SAP

MES

Job description

Job Description

Join our company and be part of a team that is at the forefront of delivering innovative health solutions. We are seeking a dedicated operations packaging operator to support Global Clinical Supplies Operations at our West Point, PA facility. This position is for a Room Lead who leads a team of Clinical Packaging Technicians to execute clinical packaging and labeling activities, including material, room and equipment staging, execution and documentation of operations, visual inspection of rooms and equipment post-cleaning, and room clearance and cleaning. Ability to perform all tasks related to clinical packaging with safety first, quality always, act with urgency and focus on what matters with mindset and behaviors. Lead hands‑on training for new employees with coaching to enable initial qualification and day to day leading of packaging room activities.

This role is part of a shift, with specific requirements for start and stop times and requires onsite presence five days a week.

Responsibilities

• Facilitate and oversee the execution of filling, labelling, and packaging of clinical packaging jobs. Coordinate, perform and document de-packaging, packaging, labeling and sampling activities
• Ensure other team members within room are performing tasks according to GMP/SOP, batch record instructions, and safety requirements in all activities
• Accountable to the daily output and product quality within execution of primary and secondary packaging of clinical studies according to internal specifications per Standard Operating Procedures (SOPs).
• Report and prevent potential quality events, non-conformance to GMPs/SOPs
• Occasional overtime and weekend work may be required
• Positive Interactions with employees within own department as well as frequent interactions with employees from other groups/departments
• Perform training for new employees and follows up on all daily business‑related questions technicians have.
• Handling of controlled substances according to SOP.
• Stage materials for operations, handling products with restricted time out of environment requirements
• Coordinate, set‑up, operate, disassemble and clean area equipment and rooms
• Ensures accurate documentation of transactions within SAP and paper documents in alignment with Good Documentation Practice (GDP)

Education

• High School Diploma or equivalent required

Experience & Skills

• Minimum 1-year experience in GMP regulated environment.
• Attention to detail
• Leadership experience to enable accountability for daily operations for a team of packaging technicians
• Excellent communication skills
• Professional interpersonal skills with ability to address minor disagreements
• Demonstrate ability to coach, train, and mentor new or junior staff members
• Maintain vision qualification (20/20 vision with correctives) for gross inspection as well as cleaning qualification
• Ability to repetitively lift, carry, push and pull up to 50 lbs. required
• Prior experience in SAP or other similar Manufacturing Execution System (MES) required
• Ability to quickly learn new systems, equipment, and processes
• Demonstrated problem-solving skills and a continuous improvement mindset (Make problems visible and bring forward solutions)

Job Category

• Production & Operations Support

Job Classifications

• 6 - Default (AAP-United States of America)
• 7 - Operatives (semi-skilled) (EEO-United States of America)
• 8600 - Plant and system operators (OCC-United States of America)

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The salary range for this role is: $63,800 - $100,400

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.

We offer a comprehensive package of benefits.Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Required Skills: Coaching, Communication, GMP Compliance, GMP Training, Operations Support, Pharmaceutical Manufacturing, Production Scheduling, Standard Operating Procedure (SOP), Teamwork, Technical Support

Preferred Skills: Continuous Improvement, Master Batch Records, Pharmaceutical Packaging

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status: Regular

Relocation: No

VISA Sponsorship: No

Travel Requirements: No Travel Required

Flexible Work Arrangements: Not Applicable

Shift: 2nd - Evening

Valid Driving License: Yes

Hazardous Material(s): n/a

Job Posting End Date: 10/9/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R419024