Sr. Technician, Operations (2nd Shift) - Onsite

MSD Malaysia; West Point (PA); On-site; USD 64,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid holidays

Vacation

Sick days

Job summary

MSD Malaysia is seeking an operations packaging room lead to supervise a team of Clinical Packaging Technicians at our West Point, PA facility. You will lead packaging activities, ensure GMP compliance, and coach new staff while maintaining strict documentation and safety standards.

The role requires onsite presence five days a week, with a focus on quality, speed, and continuous improvement in clinical study packaging operations.

Qualifications

• Experience in GMP regulated environments is required.
• Strong attention to detail with leadership ability for a packaging team.
• Excellent communication and interpersonal skills, coaching capability.

Responsibilities

• Oversee filling, labeling and packaging of clinical jobs and document activities.
• Coordinate de-packaging, labeling and sampling per SOP and GDP standards.
• Ensure room and equipment readiness, supervise training and coaching.
• Maintain documentation accuracy in SAP and paper records according to GDP.

Skills

Coaching

Communication

GMP Compliance

GMP Training

Operations Support

Production Scheduling

SOP Adherence

Teamwork

Technical Support

Education

High School Diploma or equivalent

Tools

SAP

Manufacturing Execution System (MES)

Job description

Job Description Job Description: Join our company and be part of a team that is at the forefront of delivering innovative health solutions. We are seeking a dedicated operations packaging operator to support Global Clinical Supplies Operations at our West Point, PA facility. This position is for a Room Lead who leads a team of Clinical Packaging Technicians to execute clinical packaging and labeling activities, including material, room and equipment staging, execution and documentation of operations, visual inspection of rooms and equipment post-cleaning, and room clearance and cleaning. Ability to perform all tasks related to clinical packaging with safety first, quality always, act with urgency and focus on what matters with mindset and behaviors. Lead hands-on training for new employees with coaching to enable initial qualification and day to day leading of packaging room activities. This role is part of a shift, with specific requirements for start and stop times and requires onsite presence five days a week.

Responsibilities

Facilitate and oversee the execution of filling, labelling, and packaging of clinical packaging jobs. Coordinate, perform and document de‑packaging, packaging, labeling and sampling activities. Ensure other team members within room are performing tasks according to GMP/SOP, batch record instructions, and safety requirements in all activities. Accountable to the daily output and product quality within execution of primary and secondary packaging of clinical studies according to internal specifications per Standard Operating Procedures (SOPs). Report and prevent potential quality events, non‑conformance to GMPs/SOPs. Occasional overtime and weekend work may be required. Positive Interactions with employees within own department as well as frequent interactions with employees from other groups/departments. Perform training for new employees and follows up on all daily business‑related questions technicians have. Handling of controlled substances according to SOP. Stage materials for operations, handling products with restricted time out of environment requirements. Coordinate, set‑up, operate, disassemble and clean area equipment and rooms. Ensures accurate documentation of transactions within SAP and paper documents in alignment with Good Documentation Practice (GDP).

Education

High School Diploma or equivalent required

Experience & Skills

• Minimum 1-year experience in GMP regulated environment.
• Attention to detail.
• Leadership experience to enable accountability for daily operations for a team of packaging technicians.
• Excellent communication skills.
• Professional interpersonal skills with ability to address minor disagreements.
• Demonstrate ability to coach, train, and mentor new or junior staff members.
• Maintain vision qualification (20/20 vision with correctives) for gross inspection as well as cleaning qualification.
• Ability to repetitively lift, carry, push and pull up to 50 lbs. required.
• Prior experience in SAP or other similar Manufacturing Execution System (MES) required.
• Ability to quickly learn new systems, equipment, and processes.
• Demonstrated problem‑solving skills and a continuous improvement mindset (Make problems visible and bring forward solutions).

Job Category Production & Operations Support

Job Classifications Job Classifications 6 - Default (AAP-United States of America) 7 - Operatives (semi-skilled) (EEO-United States of America) 8600 - Plant and system operators (OCC-United States of America) #MSJR #eligibleforERP GCScareer

The salary range for this role is: $63,800 - $100,400

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

Required Skills

• Coaching, Communication, GMP Compliance, GMP Training, Operations Support, Pharmaceutical Manufacturing, Production Scheduling, Standard Operating Procedure (SOP), Teamwork, Technical Support

Preferred Skills

• Continuous Improvement, Master Batch Records, Pharmaceutical Packaging

Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: 2nd - Evening Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 10/9/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.