Sr Technical Support Analyst

The Swan Food Company; Marshall (MN); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Comprehensive health benefits

Time-off programs

Retirement and financial offerings

5% annual incentive bonus

Job summary

The Swan Food Company is seeking a Senior IT Systems Support Analyst in Marshall, MN. You will manage desktop and laptop software images, develop automation scripts, and ensure strong support for IT solutions.

We're looking for someone with a minimum of 5 years of IT experience, specifically in technical support roles, and expertise in Windows OS and Microsoft Office Suite. A competitive salary between $54,000 and $72,000 is offered along with a Total Rewards package for overall well-being.

Qualifications

• Minimum 5 years of relevant IT experience, including Technical Support Analyst experience.
• Motivated to stay current with emerging technologies and industry trends.

Responsibilities

• Manage all desktop and laptop integrated software images.
• Develop and deploy automation scripts for desktop technologies.
• Ensure third-party support contractors meet defined service levels.
• Resolve critical virus/intrusion attempts on a 24/7 basis.
• Mentor lesser‑experienced support engineers.

Skills

Windows OS

Microsoft Office Suite

Scripting tools

Troubleshooting skills

Customer service

Network concepts

Education

Associate’s degree or equivalent experience

Job description

Must currently be local to Marshall, MN area.

Senior IT Systems Support Analyst - Marshall, MN.

What You Will Do:

• Creates, maintains, directs, and manages all desktop and laptop integrated software images, including engineering, integration, and validation of new software releases, custom code, third‑party packages, and patches within our standard environment.
• Recommends and manages the image releases with external equipment suppliers.
• Develops and deploys automation scripts, using Microsoft's technical scripting tool, to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
• Proactively researches and engineers emerging technology features and functions within our standard environment and processes.
• Directs, develops, and executes new Windows and Office deployment project plans and schedules.
• Ensures third‑party support contractors meet defined service levels and directs communication in support of contract requirements.
• Works with Development on the testing of new client‑based applications and the impact of new software on existing Microsoft software such as IE and Windows OS.
• Reviews lessons learned and best practices to expand the knowledge base among peers and makes suggestions for adjustments in processes and procedures.
• Resolves critical virus/intrusion attempts on a 24/7 basis.
• Mentors lesser‑experienced support engineers, enabling self‑improvement among the team.
• Assists other technology engineers in defined project activities.
• Participates in Lean/CI (Continuous Improvement) events and completes tasks in implementation plans to achieve business process improvements.
• Ensures conduct of subordinates is consistent with company mission, values, code of ethics, policies, and standards of conduct.

What We Look For:

• Associate’s degree or equivalent experience preferred but not required.
• Minimum 5 years of relevant IT experience, including Technical Support Analyst experience.
• Expertise in Windows OS, Microsoft Office Suite, and scripting tools.
• Strong troubleshooting skills for hardware, operating systems, and networking.
• Ability to provide strong customer service including written and verbal communication.
• Solid understanding of network concepts and IT best practices.
• Proven ability to deliver effective, client‑focused IT solutions.
• Motivated to stay current with emerging technologies and industry trends.

What We Offer:

Base salary range: $54,000 to $72,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.

Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well‑being, including comprehensive health benefits, time‑off programs, and retirement and financial offerings.

CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email [e-mail].