Sr. Technology Support Specialist

Member FDIC; Minneapolis (MN); On-site; USD 42,567 - 47,706; Full time

Benefits offered by this job

401(k) with employer match

Paid vacation & paid holidays

Short-term and long-term disability

Job summary

Member FDIC is seeking a Sr. Technology Support Specialist for its Technology team in St. Louis Park, MN. The role requires providing second level support to IT Support Specialists, managing complex technical issues, and enhancing user support practices. Candidates should possess an Associate’s degree with over 3 years in an IT Support role and be skilled in both interpersonal communication and technical problem-solving. This position offers competitive hourly pay and a broad range of benefits.

Qualifications

• 3+ years of experience in an IT Support role or equivalent combination of education and experience.
• Experience in an IT Support Lead or Training role.
• Ability to quickly learn technical concepts and communicate them effectively.

Responsibilities

• Identify, research, and resolve complex technical problems.
• Manage Service Desk tickets across various products and services.
• Coordinate with teams to resolve issues.

Skills

Technical problem-solving

Interpersonal skills

Organizational skills

Multi-tasking

Education

Associate's degree

Tools

ServiceNow ITSM

macOS

Windows

iOS

Job description

St Louis Park, MN, 4450 Excelsior Blvd, Suite 100, 55416, USA.

We are looking for a focused and collaborative Sr. Technology Support Specialist to join our Technology team in St. Louis Park. Reporting to the Technology Support Director, the Senior Technology Support Specialist provides second level support to IT Support Specialists. In this role, individuals will support end‑user systems, work closely with senior Technology staff to align support practices, and act as a point of escalation for more complex issues.

Responsibilities

• Identifies, researches, and resolves the most complex technical problems assigned to the helpdesk.
• Manage Service Desk tickets on a wide range of tasks and incidents across various products and services.
• Serves as a knowledge resource for other team members.
• Installs, configures, and updates software and hardware.
• Writes processes and procedures for the technology support department.
• Makes any approved changes to support related processes to ensure consistency.
• Coordinates with other teams or departments to resolve issues.

Qualifications

• Associate’s degree and 3+ years of experience in an IT Support role, or equivalent combination of education and experience.
• Experience in an IT Support Lead, Training, or equivalent role.
• Aptitude to quickly learn technical concepts and communicate to technical and non‑technical users.
• Strong interpersonal and organizational skills.
• Ability to work independently and as part of a team.
• Capacity to multi‑task and quickly prioritize duties.

Preferred Skills

• Experience working on a technology team in support of end users.
• Working knowledge of ServiceNow ITSM.
• Experience with macOS, Windows, and iOS.

Compensation & Benefits

The typical hourly base pay range for this role is between $30.90 – $34.63 per hour. Compensation may vary based on individual job‑related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays

Status: Exempt

PLEASE NOTE: The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.