Sr. Technical Service Specialist (East Coast)

Mozarc Medical; Town of Columbus (NY); On-site; USD 77,000 - 130,000; Full time

Job summary

An innovative company is seeking a Sr. Technical Service Specialist to enhance kidney health technology. This role involves ensuring the optimal performance of cutting-edge medical equipment, providing urgent on-site support, and fostering strong relationships with clients. With a focus on customer service and technical expertise, you will be a vital part of a dedicated team committed to improving patient outcomes. Join a dynamic environment where you can grow and make a significant impact in the healthcare industry.

Benefits

Comprehensive Rewards

Growth Opportunities

Community Involvement

Qualifications

• Bachelor’s Degree with 4+ years of experience or equivalent.
• Driver’s License required for travel.

Responsibilities

• Ensure proper operation of technologies and assist with troubleshooting.
• Provide on-site support, repairs, and preventive maintenance.

Skills

Customer Service Skills

Critical Thinking

Communication Skills

Proficiency with Microsoft Tools

Education

Bachelor’s Degree

Associate Degree

Vocational/Trade Certificate

Tools

Service Max

SAP

Job description

Sr. Technical Service Specialist (East Coast)

Join to apply for the Sr. Technical Service Specialist (East Coast) role at Mozarc Medical.

About Mozarc Medical

At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023, supported by investments from DaVita and Medtronic, we offer an exciting start-up environment backed by industry leaders.

Locations include Chicago, IL; Columbus, OH; Indianapolis, IN; New Jersey; New York, NY. The position is based in the East Coast region.

Position Title:

Sr. Technical Service Specialist (East Coast)

Responsibilities:

• Own a territory to ensure the proper operation of our technologies.
• Respond to and assist with machine troubleshooting.
• Provide on-site support, repairs, installations, and maintenance with urgency.
• Prioritize activities and build a culture of execution, becoming a trusted partner for customers and colleagues.
• Work with the clinical team to stay updated on clinical knowledge and customer needs.
• Maintain documentation and ensure all service events are recorded properly.
• Manage tools calibration and spare parts inventory.
• Visit customers to meet their needs, maintain relations, and manage expectations.
• Develop schedules for preventive maintenance.
• Coordinate with team members to ensure service during holidays.

Must Have:

• Bachelor’s Degree with at least 4 years’ experience, or an Associate Degree with 6 years’ experience, or a Vocational/Trade certificate with 8 years’ experience.
• Driver’s License.

Nice to Have:

• Ability to interpret service manuals and follow specifications.
• Knowledge of dialysis equipment, including hemodialysis and renal therapy devices.
• Experience in servicing dialysis devices and working in nephrology clinics.
• Expertise in water treatment and reverse osmosis for dialysis.
• Familiarity with Service Max, SAP, or similar tools.
• Willingness to travel up to 60% domestically.
• Proficiency with Microsoft tools.
• Experience diagnosing and repairing electronic and electro-mechanical equipment in a customer-facing role.
• Positive, proactive attitude, strong customer service skills, reliability, and good communication skills.
• Critical thinking, resourcefulness, self-motivation, and independence.

Why Work with Us?

We help kidney patients experience greater freedom and improved outcomes. We value our team members and offer comprehensive rewards, growth opportunities, and community involvement.

Physical Job Requirements:

Must meet physical demands for mobility, communication, and interaction with equipment. Reasonable accommodations available. Contact HR for specific work conditions.

Additional Details:

• Job Family: Technical Services
• Job Function: Sales & Marketing Support
• Pay Type: Salary
• Employment: Regular, Full-time
• Salary Range: $77,625 - $129,375
• Travel: Yes, up to 60%
• Required Education: High School