Sr. Technical Service Specialist (East Coast)

Mozarc Medical; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Mozarc Medical is seeking a Sr. Technical Service Specialist for the East Coast to ensure the proper operation of kidney health technologies. This role involves troubleshooting, customer support, and maintaining strong relationships with clients. Ideal candidates will have a relevant degree and experience in dialysis equipment service, with a focus on delivering high-quality patient care.

Benefits

Comprehensive total rewards package

Opportunities for growth and development

Qualifications

• Requires Bachelor's Degree with 4+ years experience or equivalent.
• In-depth knowledge of dialysis equipment preferred.
• Experience in customer-facing field service roles.

Responsibilities

• Own territory for technology operation and support.
• Provide on-site repairs and maintenance.
• Develop schedule for preventive maintenance.

Skills

Customer Service

Technical Troubleshooting

Communication

Critical Thinking

Education

Bachelor's Degree

Associate Degree

Vocational / Trade Certificate

Tools

Service Max

SAP

Microsoft Tools

Job description

Sr. Technical Service Specialist (East Coast)

Chicago, IL, USA

Job Description

Posted Thursday, May 1, 2025 at 5:00 AM

About Mozarc Medical

At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.

Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients’ lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.

Position Title: Sr. Technical Service Specialist (East Coast)

A Day in the Life

Responsibilities

• Own a territory to ensure the proper operation of our technologies
• Respond and assist with Machine troubleshooting.
• Provide on-site support repairs, Installations and Periodical maintenance with sense of urgency.
• Prioritize activities and develop a culture of execution, becoming a trustworthy partner for our customers and commercial colleagues.
• Work closely with the clinical specialist team to maintain up to date clinical knowledge and awareness of customer needs.
• Maintain good documentation practices and ensure all service events are properly recorder in our service systems.
• Responsible to keep tools calibrated and manage trunk spare parts inventory.
• Visits customers to ensure all their needs are met, maintain good relations with assigned customers. Manage Customer expectations.
• Develop Schedule for Preventive maintenance.
• Coordinate with other team members to ensure service availability during holiday periods.

Must Have

• This role requires a Bachelors’ Degree with a minimum of 4 years’ experience, or an Associate Degree with a minimum of 6 years’ experience, or a Vocational / Trade certificate with a minimum of 8 years’ experience .
• Drivers License

Nice to Have

• Ability to follow specifications, interpret their meaning, and use of service manuals.
• experience
• In-depth knowledge of dialysis equipment including hemodialysis and continuous renal replacement therapy devices
• Experience in service of dialysis devices and renal areas renal clinic or nephrology clinic.
• Expertise with Water treatment and water Reverse Osmosis for dialysis
• Expertise with Service Max, SAP or other Service tools
• Ability to travel Domestically. Up to 60%
• Working knowledge of Microsoft Tools
• Relevant experience diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a field service role where you are customer facing in their premises
• Positive and Proactive with Can -do attitude.
• Strong Customer Service and interpersonal skills
• Reliable with focus on quality and patient safety
• Communication skills, ability to summarize situations, do Problem statements
• Have critical thinking. Resourceful
• Self-motivated and Independent

Why Work with Us?

Working here is highly rewarding – we have the privilege of helping kidney patients experience greater freedom, improved outcomes and a renewed passion for life.

It’s essential our team members feel valued, supported and empowered too. That’s why we provide a comprehensive total rewards package and opportunities to grow, develop and give back to the communities where we live and work – helping you reach your potential and enjoy a career full of life-changing possibilities.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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