Sr. Technical Project Manager

Supermicro; Wayne (CA); On-site; USD 160,000 - 180,000; Full time

Job summary

Supermicro is seeking an experienced Sr. Technical Project Manager to drive project management and customer coordination for strategic accounts. You will be the primary contact for tracking requests, managing issues, ensuring schedules, and coordinating resources.

The role bridges technical teams and customers, with on-site support as needed and continuous service delivery improvements. The ideal candidate brings strong organizational and communication skills, 6+ years in PM or technical account

Qualifications

• Bachelor’s degree in a technical or related field.
• 6+ years in project management or technical account management.
• Experience in data center or server/system environments preferred.
• Willingness to travel for on-site customer support.

Responsibilities

• Serve as main project coordinator for strategic customers and tracking requests.
• Monitor schedules, consolidate status updates, and report progress.
• Conduct customer satisfaction surveys and identify improvement areas.
• Coordinate on-site support and cross-functional rapid response deployments.
• Define and implement enhancement plans with technical teams.
• Manage resources, including manpower and hardware requirements.
• Facilitate collaboration between ETF engineers, PM, Service, FAE, Rack, and RD teams.
• Maintain project documentation, dashboards, and status reports.
• Identify risks and bottlenecks to improve service quality.

Skills

Project management

Stakeholder management

Communication

Leadership

Strong organization

Education

Bachelor's degree in Engineering/CS/IT/related field

Tools

Jira

Microsoft Project

Job description

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are a #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro is seeking an experiencedSr. Technical Project Managertojoin our team. This role is responsible for driving project management and customer coordination for strategic customers.

You will serve as the primary point of contact for tracking requests, managing pending issues, ensuring schedule adherence, and coordinating resources. The ideal candidate is a strong organizer and communicator who can bridge technical teams and customers, facilitate on-site support when needed, and continuously improve service delivery.

Essential Duties and Responsibilities

• Serve as the main project coordinator for strategic customers, tracking all requests, pending issues, and deliverables to ensure timely progress and resolution.
• Monitor project schedules, consolidate status updates, and provide clear reporting to both internal stakeholders and customers.
• Conduct regular customer satisfaction surveys and feedback sessions to identify areas for improvement and strengthen relationships.
• Coordinate on-site support and cross‑functional rapid response team deployments, including travel when required, to manage critical situations and ensure successful outcomes.
• Identify opportunities for improvement during on‑site activities and collaborate with technical teams to define and implement enhancement plans.
• Manage resources effectively, including manpower allocation and hardware requirements from headquarters, to support customer projects.
• Facilitate cross‑functional collaboration between ETF engineers, PM, Service, FAE, Rack, and RD teams to drive efficient issue resolution and project delivery.
• Maintain accurate project documentation, dashboards, and status reports to ensure transparency and accountability.
• Identify potential risks, bottlenecks, and process improvement opportunities to enhance overall service quality and efficiency.

Qualifications

• Bachelor's degree in Computer Engineering, Electrical Engineering, Mechanical Engineering, Computer Science, Information Systems, Information Technology, Business Administration, or a related field.
• PMP certification is a plus.
• 6+ years of project management or technical account management experience, preferably in data center or server/system industry.
• Strong understanding of technical concepts (server systems, validation, deployment, software/firmware management) to effectively interface with engineering teams and customers.
• Ability and willingness to travel for on‑site customer support when required.
• Proven experience managing customer projects, tracking issues, and coordinating cross-functional resources.
• Excellent organizational, communication, and stakeholder management skills.
• Experience with project management tools (Jira, Microsoft Project, or similar) and customer satisfaction measurement.
• Software or firmware management experience is a plus.
• Strong problem-solving skills with the ability to drive projects under pressure in a fast‑paced environment.

Salary Range

$160,000 - $180,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.