Associate Project Manager

Support Revolution; San Jose (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Supermicro is seeking an Associate Project Manager to join our team. This role drives project management and customer coordination for strategic customers, serving as the primary contact for tracking requests, managing issues, ensuring schedule adherence, and coordinating resources.

The ideal candidate is a strong organizer and communicator who can bridge technical teams and customers, facilitate on-site support when needed, and continuously improve service delivery. Bachelor’s degree required.

Qualifications

• Bachelor's Degree required.
• 1-2 years of project management or technical account management experience, preferably in data center or server/system industry.
• Excellent written, interpersonal, and organizational communication skills.
• Highly detail-oriented with strong time management abilities.
• Proven ability to multitask and make effective decisions under pressure.
• Self-motivated and independent, while also being a strong team player.

Responsibilities

• Handle day-to-day RMA requests, shipping, and receiving activities.
• Support Field Engineers by reviewing end-of-day updates, processing RMAs, updating tickets accordingly, and ensuring accurate documentation
• Manage service tickets, respond to customer issues, and provide timely updates and communication to customers
• Maintain accurate and up-to-date records of all logistics and RMA activities
• Track shipments to and from customers, ensuring timely returns and full visibility
• Coordinate incoming and outgoing parts while working to close open RMA issues
• Manage timely RMA processing to meet service level agreements (SLAs)
• Regularly review, update, and reconcile logistics and inventory records
• Travel to customer sites (primarily out-of-state) for logistics and inventory support as needed (up to 25%)

Skills

Project management

Customer coordination

Communication

Time management

Education

Bachelor's Degree

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking an Associate Project Manager tojoin our team. This role is responsible for driving project management and customer coordination for strategic customers.

You will serve as the primary point of contact for tracking requests, managing pending issues, ensuring schedule adherence, and coordinating resources. The ideal candidate is a strong organizer and communicator who can bridge technical teams and customers, facilitate on-site support when needed, and continuously improve service delivery.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Handle day-to-day RMA requests, shipping, and receiving activities
• Support Field Engineers by reviewing end-of-day updates, processing RMAs, updating tickets accordingly, and ensuring accurate documentation
• Manage service tickets, respond to customer issues, and provide timely updates and communication to customers
• Maintain accurate and up-to-date records of all logistics and RMA activities
• Track shipments to and from customers, ensuring timely returns and full visibility
• Coordinate incoming and outgoing parts while working to close open RMA issues
• Manage timely RMA processing to meet service level agreements (SLAs)
• Regularly review, update, and reconcile logistics and inventory records
• Physically inspect, sort, and resolve discrepancies for incoming items
• Travel to customer sites (primarily out-of-state) for logistics and inventory support as needed (up to 25%)

Qualifications:

• Bachelor's Degree required
• 1-2 years of project management or technical account management experience, preferably in data center or server/system industry.
• Excellent written, interpersonal, and organizational communication skills
• Highly detail-oriented with strong time management abilities
• Proven ability to multitask and make effective decisions under pressure
• Self-motivated and independent, while also being a strong team player

Salary Range

$85,000 - $95,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.