Sr Technical Program Manager, Ad Tech Ops - Prime Video, Prime Video Ads

Amazon; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Amazon in New York is seeking a Technical Program Manager for the PV Ads – Ad Tech Ops team to scale partner onboarding, incident management, and feature rollouts across PVC and FAST partnerships. You will bridge engineering and business to improve ad delivery health and integration stability.

Responsibilities include scoping, onboarding, triaging issues, planning post-launch fanouts like Pause Ads and mid-roll expansion, and owning toil-reduction efforts with dashboards and reports.

Qualifications

• Experience leading programs across engineering and business teams.
• Ability to drive onboarding, incident response, and feature rollouts.
• Proven track record in optimizing operational processes.

Responsibilities

• Pre-Deal Scoping: Drive feasibility assessments and timeline planning for deals.
• Onboarding & Intake: Own partner onboarding programs, SLAs, and handoffs.
• Issue Triaging & Management: Coordinate cross-functional incident resolution and SLA tracking.
• Feature Rollouts / Fanout: Plan post-launch ads feature rollouts and adoption tracking.
• Operational Process Ownership: Own runbooks, automation opportunities, toil reduction.
• Observability & Reporting: Design partner health dashboards and self-service status tools.

Skills

Program management

Stakeholder alignment

Cross-functional coordination

Incident management

Operational excellence

Job description

Description

We are looking for a Technical Program Manager to join the PV Ads – Ad Tech Ops team, a newly formed centralized operational backbone for advertising technology across Prime Video Channels (PVC) and FAST partnerships. This TPM will drive scalable processes for partner onboarding, ad tech issue management, feature rollouts, and operational excellence — bridging the gap between engineering and business teams where ad delivery health, integration stability, and partner-dependent resolutions require dedicated program ownership.

Key job responsibilities

• Pre-Deal Scoping: Drive ad tech feasibility assessments, integration complexity estimations, and timeline planning into deal negotiations earlier in the lifecycle — eliminating post-signing surprises and rework.
• Onboarding & Intake: Own and scale the end-to-end partner onboarding program for PVC and FAST partners, including intake workflows, readiness checklists, SLA tracking, and handoff criteria.
• Issue Triaging & Management: Coordinate cross-functional incident resolution across internal (PVA Engineering, Product) and external (partner) teams through structured escalation paths, root cause analysis, and SLA compliance tracking.
• Feature Rollouts / Fanout: Plan and execute post-launch rollouts of new PVC advertising capabilities (e.g., Pause Ads, Interactive Video Ads, mid-roll expansion) across the partner base, including readiness validation, go/no-go assessments, and adoption tracking.
• Operational Process Ownership: Own manual operational processes, drive runbook creation, identify automation opportunities, and track toil reduction metrics.
• Observability & Reporting: Design and maintain partner health dashboards, facilitate Partner Business Reviews (PBRs), and build self-service status tooling and automated reporting for stakeholders.

About the team

The PV Ads – Ad Tech Ops team is the centralized operational spine for advertising technology in Prime Video. We embed advertising requirements earlier in the deal lifecycle and establish repeatable, scalable processes for onboarding, issue management, and feature rollouts — accelerating partner monetization while reducing post-signing friction and operational debt. We own the technical operational layer that bridges engineering and business, ensuring ad delivery health, integration stability, and partner success at scale.