Ad Tech Ops TPM: Onboarding, Rollouts & Health

Prime Video & Amazon MGM Studios; New York (NY); On-site; USD 164,000 - 221,000; Full time

Benefits offered by this job

Comprehensive benefits

Health insurance

Job summary

Prime Video & Amazon MGM Studios is seeking a Technical Program Manager to lead the PV Ads - Ad Tech Ops initiatives. You will own onboarding programs, incident triage, feature rollouts, and operational excellence across PVC and FAST partnerships to ensure ad delivery health and stable integrations.

The role requires extensive experience coordinating across engineering, product, and business teams with a focus on scalable processes and measurable runbooks, dashboards, and reports.

Qualifications

• 5+ years of technical product or program management experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• Experience building and evaluating system-level technical design.
• Experience developing and executing/delivering product and technical roadmaps.

Responsibilities

• Pre-Deal Scoping: Drive ad tech feasibility assessments, integration complexity estimations, and timeline planning into deal negotiations earlier in the lifecycle - eliminating post-signing surprises and rework.
• Onboarding & Intake: Own and scale the end-to-end partner onboarding program for PVC and FAST partners, including intake workflows, readiness checklists, SLA tracking, and handoff criteria.
• Issue Triaging & Management: Coordinate cross-functional incident resolution across internal (PVA Engineering, Product) and external (partner) teams through structured escalation paths, root cause analysis, and SLA compliance tracking.
• Feature Rollouts / Fanout: Plan and execute post-launch rollouts of new PVC advertising capabilities (e.g., Pause Ads, Interactive Video Ads, mid-roll expansion) across the partner base, including readiness validation, go/no-go assessments, and adoption tracking.
• Operational Process Ownership: Own manual operational processes, drive runbook creation, identify automation opportunities, and track toil reduction metrics.
• Observability & Reporting: Design and maintain partner health dashboards, facilitate Partner Business Reviews (PBRs), and build self-service status tooling and automated reporting for stakeholders.

Skills

Technical program management

Cross-functional collaboration

Roadmapping

Operational excellence

Observability dashboards

Tools

Ad Manager 360

FreeWheel

Automation tools

Job description

Prime Video & Amazon MGM Studios is seeking a Technical Program Manager to lead the PV Ads - Ad Tech Ops initiatives. You will own onboarding programs, incident triage, feature rollouts, and operational excellence across PVC and FAST partnerships to ensure ad delivery health and stable integrations.

The role requires extensive experience coordinating across engineering, product, and business teams with a focus on scalable processes and measurable runbooks, dashboards, and reports.