Sr. Technical Functional Analyst - CCM

MetLife; Cary (NC); Hybrid; USD 89,900 - 120,000; Full time

Job summary

MetLife's Global Technology team is seeking a Sr.Technical Functional Analyst to lead CCM platform requirements, leveraging AI-driven tooling to modernize documentation and data flows. You will collaborate with business peers, product owners, and IT teams to capture needs and produce CRD/FRD artifacts, data mappings, and templates.

Join MetLife to drive AI-enabled analysis, mentor junior analysts, and deliver compliant, scalable solutions across Quadient Inspire and related CCM environments.

Qualifications

• BA/BS in Computer Science, Information Systems, or related field.
• 5+ years of experience as a Technical or Functional Analyst.
• Hands-on experience with Quadient Inspire CCM platform.
• Proficiency in creating requirement documents, data mapping sheets, and document template specifications.
• Experience using AI tools to support requirements, documentation, or analysis.
• Understanding data flows from Systems of Record to CCM payloads.
• Strong SQL skills for data validation and extraction.

Responsibilities

• Serve as the primary analyst for CCM platform initiatives across Quadient and xPression.
• Collaborate with business teams and product owners to elicit, document, and validate requirements.
• Develop and maintain CRD, FRD, mockups, and data mappings.
• Analyze upstream data sources and define transformation rules for document generation and distribution.
• Ensure compliance with archiving standards and MetLife data store requirements.
• Leverage AI tools and LLMs to accelerate requirements gathering, documentation, and gap analysis.
• Design and deploy AI agents to automate repetitive analysis tasks and improve delivery speed.
• Mentor junior analysts and share best practices in domain knowledge and AI tooling.
• Act as liaison between business stakeholders, product owners, and technology teams.
• Facilitate requirements workshops, design reviews, and UAT support.

Skills

Requirements gathering

Stakeholder management

SQL skills

Mentoring

Education

BA/BS in Computer Science or related field

Tools

Quadient Inspire

GitHub Copilot

Microsoft 365

Claude

Job description

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

We are seeking a Sr.Technical Functional Analyst who thrives at the intersection of business analysis and emerging technology. In this role, you will lead requirements gathering and solution design for CCM platform initiatives, translating complex business needs into structured technical artifacts. Critically, you will champion the use of AI-powered tools and methodologies to modernize how requirements are captured, validated, and delivered — moving beyond traditional documentation practices toward intelligent, scalable approaches.

Key Responsibilities

CCM Domain & Requirements Analysis

• Serve as the primary analyst for CCM platform initiatives across Quadient, and xPression.
• Collaborate with business teams and product owners to elicit, document, and validate requirements.
• Develop and maintain key analysis artifacts including:
  • Customer Requirements Documents (CRD).
  • Functional Requirements Documents (FRD).
  • Mockups and wireframes for document templates.
  • Data mapping sheets from System of Record (SOR) to standard CCM payload specifications.
• Analyze upstream data sources and define transformation rules to support document generation and distribution (print, email, SMS, fax).
• Ensure compliance with archiving standards and MetLife data store requirements.

AI-Driven Analysis & Modernization

• Leverage AI tools and large language models (LLMs) to accelerate requirements gathering, documentation, and gap analysis.
• Design and deploy AI agents to automate repetitive analysis tasks, improve accuracy, and reduce delivery cycle time.
• Evaluate and adopt emerging AI technologies to continuously improve the team's analysis and delivery practices.
• Promote a shift from traditional requirements methods toward intelligent, AI-assisted workflows.

Stakeholder & Delivery Leadership

• Act as the liaison between business stakeholders, product owners, and technology teams.
• Facilitate requirements workshops, design reviews, and walkthroughs.
• Support UAT and system testing to validate that business requirements are met.
• Mentor junior analysts and share best practices in both domain knowledge and AI tooling.

Required Qualifications

• BA/BS in Computer Science, Information Systems, or a related field.
• 5+ years of experience as a Technical or Functional Analyst in a technology-driven environment.
• Hands-on experience with one or more CCM platforms: Quadient Inspire.
• Proficiency in creating Requirement documents, data mapping sheets, and document template specifications.
• Demonstrated experience using AI tools (e.g., GitHub Copilot, M365, Claude, or similar) to support requirements, documentation, or analysis tasks.
• Understanding of data flows from Systems of Record to downstream CCM payload structures.
• Strong SQL skills for data validation and extraction.

Preferred Qualifications

• Experience building or configuring AI agents using tools such as GitHUB, Microsoft Copilot Studio, or similar frameworks.
• Familiarity with REST/SOAP API integrations within CCM workflows.
• SAFe or Scrum certification.
• Knowledge of archiving solutions and MetLife data store standards.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $89,900- $120,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.