Technical Functional Analyst

MetLife; Bridgewater (MA); Hybrid; USD 90,000 - 117,400; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) with employer matching

Tuition assistance

Paid time off

Paid holidays

Employee Assistance Program

Job summary

MetLife’s Global Technology team is seeking a Technical Functional Analyst to shape risk-focused tech capabilities. You will work with Risk IT, Architecture, and business partners to design, implement, and deliver cloud-based and AI-enabled solutions that improve risk visibility and operational resilience.

This hybrid role requires strong communication, vendor collaboration, and the ability to lead from planning to delivery. Competitive salary and comprehensive benefits are offered.

Qualifications

• 5+ years as a business or technical analyst.
• Strong written and verbal communication skills.
• Ability to create leadership level PowerPoint updates.
• Experience gathering and influencing requirements.
• Experience with vendors and technical teams to execute plans.
• Technical collaboration with developers and engineers.

Responsibilities

• Enable and coordinate tech solutions for Compliance, Operational Risk, Technology Risk and Internal.
• Understand risk needs to drive high-impact requirements.
• Create and maintain project documentation including plans and risk assessments.
• Oversee integration of new tech with existing systems.
• Manage timelines, budgets and resources for delivery.
• Develop and execute test plans for quality and functionality.
• Coordinate with partners, IT, Architecture and departments to deliver solutions.
• Work with vendors to plan, drive execution and validate functionality.
• Research and recommend modern tech options to enhance risk management.
• Collaborate with vendor developers to design and implement capabilities.
• Learn and implement cloud-based and AI solutions.

Skills

Communication skills

PowerPoint presentations

Vendor management

Technical collaboration

Python

SQL

AZDO

Tools

AZDO

Job description

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

Technical Functional Analyst role is crucial for enhancing MetLife's technical capabilities to manage risk across the company. Understanding the risk framework, exploring technical options, and recommending, influencing, and executing contemporary technology solutions are key goals for this position. This is an exciting opportunity for a technical functional analyst who appreciates the importance of risk management and has a passion for being part of a great and successful team. You will play a key role in understanding the needs of our business partners, researching the best technology solutions in partnership with the Risk IT team, Architecture, and other departments, and helping drive execution. Additionally, you will have the opportunity to learn and implement cloud-based and AI solutions that will be integral to the pattern and orchestration for successful delivery.

Key Responsibilities

• Enable and coordinate the development and implementation of technology solutions for Compliance, Operational Risk Management, Technology Risk, and Internal.
• Understand business and risk needs, including the external landscape, to gather, drive, and influence requirements for the highest impact.
• Create and maintain comprehensive project documentation, including plans, status reports, and risk assessments.
• Oversee the integration of new technology solutions with existing systems and processes.
• Manage project timelines, budgets, and resources to ensure successful delivery.
• Develop and execute test plans to ensure the quality and functionality of technology solutions.
• Coordinate with business partners, IT teams, Architecture, and other departments to understand their needs and deliver effective solutions.
• Work with vendors and technical teams to develop plans, drive execution, and validate functionality.
• Research and recommend contemporary technology options to enhance risk management capabilities.
• Collaborate with vendor developers and engineers to design and implement the right technical capability.
• Learn and implement cloud-based and AI solutions as part of the technology strategy.

Required Qualifications

• At least 5 years of hands‑on experience as a business analyst or technical analyst.
• Excellent written and verbal communication skills.
• Ability to create leadership level PowerPoint presentations to provide status updates and help facilitate key deliverables, including project management schedules.
• Proven ability to gather, drive, and influence requirements for the highest impact.
• Experience working with vendors and technical teams to develop plans, drive execution, and validate functionality.
• Technical proficiency to collaborate with developers and engineers to design and implement the right technical capability.

Preferred Qualifications

• Familiarity with data analytics and visualization tools such as Power BI.
• Experience working in a large global company.
• Strong understanding of risk frameworks and the ability to recommend, influence, and execute contemporary technology solutions.
• Knowledge of cloud-based and AI solutions and their application in risk management.
• Preference for individuals with experience supporting risk areas (Compliance, Operational Risk, Technology Risk, or Credit Risk).
• Knowledge of Archive solutions (ProofPoint, Smarch, GlobalRelay, etc.).
• Subject Matter Expertise in eDiscovery solutions (EPIC, Kroll, etc.).
• Proficiency in scripting languages like Python or SQL for data analysis and automation.
• Experience with Agile methodologies and tools like AZDO.
• Strong problem‑solving skills and the ability to think critically and strategically.
• Ability to mentor and guide junior team members in technical and functional aspects.

Location Expectation

This is a hybrid role requiring a minimum of 3 days per week in office.

Salary

The expected salary range for this position is $90,000 - $117,400. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more.

Equal Employment Opportunity and Accommodation

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.