Sr Technical Account Manager - West Growth

Front Door Defense; Northern (KY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Stock options

Medical insurance

Dental insurance

Vision insurance

401k company match

Paid time off

Sick leave

Parental leave

Disability coverage

Wellbeing perks

Job summary

Dataiku is seeking a Sr Technical Account Manager for the West region with remote eligibility. You will lead strategic technical engagements with top clients to ensure Dataiku success, serving as a senior advisor on platform architecture, security, and operations across cloud providers, Kubernetes, and ML Ops.

You will collaborate with customer success and field engineering, manage milestones, provide regular status updates, and help shape account strategy while driving best practices and

Qualifications

• 7+ years in a customer-facing technical role.

Responsibilities

• Identify near- and longer-term priorities with the CS team and define engagement plans.
• Manage milestones and provide status updates; mitigate issues/risks.
• Centralize technical information about clients and contribute to account strategy with the team.
• Contribute to growth and scalability of the field engineering team via documentation and process optimization.
• Provide hands-on guidance on Dataiku platform architecture, security, and operations; assist with deployment and upgrades.
• Help clients troubleshoot product integration within their systems.
• Record and communicate feature requests to product and R&D.
• Advise on companion technologies and ML/edge strategies.

Skills

Customer-facing tech

Linux administration

Cloud platforms

Kubernetes

Hadoop/Spark

LDAP/Kerberos/AD/IAM

Communication skills

ML Ops knowledge

Tools

Kubernetes

AWS

Azure

GCP

LDAP

Job description

Sr Technical Account Manager - West - Remote Eligible

Lead strategic technical engagements with top West Coast clients to ensure Dataiku success

Compensation: $150,000 - 200,000 USD / year

About The Role

Sr Technical Account Manager - West

United States, Remote

Dataiku is the platform for AI success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. The world's leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value.

Technical account managers are highly experienced architects who are comfortable with a very client-facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Work with the customer success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
• Manage milestones with customer success manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
• Centralize the technical information about clients and take part to the account strategy and with the other members of the account team
• Play an active role contributing to the growth and scalability of the field engineering team through robust documentation, continuous process optimization, and peers upskilling
• Work with customer resources as a primary technical advisor, providing guidance and hands‑on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML‑Ops, monitoring, etc.
• Help clients troubleshoot the implementation of the product within their systems.
• Ensure that feature requests are effectively recorded and communicated to product and R&D
• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
• Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

What you'll need to be successful

• 7+ years of experience in a customer facing technical role
• Comfort and confidence in client-facing interactions
• Ability to work both pre and post sale
• Strong Linux system administration experience including networking
• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
• Hands‑on experience with cloud‑based services like AWS, Azure, and GCP
• Hands‑on experience with the Kubernetes ecosystem for setup, administration, troubleshooting, and tuning
• Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting, and tuning

How you'll stand out

• Experience with Python
• Some knowledge of Java, nice to have
• Some knowledge in ML Ops

What does the hiring process look like?

• Initial call with a member of our technical recruiting team
• Video call with the USA TAM director
• Technical assessment to show your skills (home test)
• Debrief of your tech assessment with TAM team members
• Final interview with the global VP of field engineering

Compensation and benefits: The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience, and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program.

• stock options
• medical
• dental
• vision plans
• flexible spending accounts
• pre-tax commuter benefits
• a 401k company match
• paid vacations
• sick leave
• paid parental leave
• employer paid disability coverage
• additional health and wellbeing perks and benefits

US only national base pay ranges: $150,000 - $200,000 USD

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku!

Our practices are rooted in the idea that everyone should be treated with dignity, decency, and fairness.

Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success.

Therefore, we are proud to be an equal opportunity employer.

All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status, or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate.

This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion, and termination and all other conditions and terms of employment.

If you need assistance or an accommodation, please contact us at: [e-mail]

Protect yourself from fraudulent recruitment activity: Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.