Sr. Technical Account Manager - Strategic - East

Axonius; United States; Remote; USD 145,000 - 160,000; Full time

Job summary

Join a rapidly growing cybersecurity firm as a Strategic Sr. Technical Account Manager, where you'll be the key liaison for customers, ensuring their satisfaction and success with the product. In this role, you'll train customers, demonstrate new features, and proactively engage to discover additional use cases. This innovative company is recognized for its commitment to equitable compensation and offers a competitive salary along with attractive benefits and stock options. Be part of a diverse workplace that values your unique experiences and perspectives, contributing to the mission of transforming asset intelligence into actionable insights.

Benefits

Stock options

Attractive benefits

Annual bonus

Qualifications

• 4+ years in a customer-facing role in software/technology.
• Strong understanding of Internet protocols and networking.
• Excellent verbal and written communication skills.

Responsibilities

• Train customers on product usage and demonstrate new features.
• Build and maintain positive customer relationships.
• Conduct regular meetings with technical and executive teams.

Skills

Customer facing experience

Understanding of Internet protocols

Basic understanding of data formats

Knowledge of networking topology

Strong communication skills

Self driven problem solver

Basic understanding of Python

Critical thinking skills

Tools

API familiarity

Coding in Python

Bash

Batch

Powershell

Job description

Location: East US

As part of our rapid growth we are looking for aStrategic Sr.Technical Account Manager-to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer.

Responsibilities

• Train customers on how to use the product.
• Confidently demonstrate all new features as they are added.
• Build customer relationships and ensure the relationships remain a positive experience.
• Proactively engage with customers to find additional use cases for their environment.
• Conduct regular meetings and QBRs with both the technical and executive customer teams.
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

• At least 4 years industry experience in a customer facing role within software and/or technology
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Strong verbal and written communication skills
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Basic understanding of Python
• Demonstrate critical thinking skills

Advantages:

• Experience building and delivering a technical partner enablement program
• Familiarity with API’s and their practical application in a real world environment
• Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
• Understanding of data sets and how to effectively extract useful information

#LI-REMOTE #LI-MS1

Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (does not include bonus or equity)

$145,000—$160,000 USD

A little more about Axonius:

Axonius transforms asset intelligence into intelligent action. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers the lifecycle of millions of assets for leading customers across industries and around the world.

Axonius is named to the 2025 Fast Company World’s Most Innovative Companies and the 2024 Forbes Cloud 100. Axonius is recognized with the Great Place to Work Certification and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest-growing cybersecurity company in history by revenue.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

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