Sr Technical Account Manager - East

Bazeta; Northern (KY); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision plans

401k company match

Paid vacations and sick leave

Parental leave

Job summary

Dataiku is seeking a Sr Technical Account Manager for the East United States to lead strategic client engagements, shepherd architecture decisions, and ensure successful deployment and operation of the Dataiku platform across cloud and on-prem environments.

You will partner with Customer Success, Solutions Architecture, and R&D to resolve complex issues, drive platform adoption, and deliver measurable business value for key accounts.

Qualifications

• 7+ years in a customer facing technical role
• Strong Linux system administration experience
• Experience with authentication and authorization systems (LDAP, Kerberos, AD, IAM)
• Hands-on with cloud services (AWS, Azure, GCP)
• Kubernetes ecosystem setup, admin, troubleshooting, tuning
• Hadoop/Spark for setup, administration, troubleshooting, tuning

Responsibilities

• Work with Customer Success to identify priorities and define engagement plans
• Manage milestones with Customer Success Manager and customers; provide status updates
• Centralize technical client information and contribute to account strategy
• Contribute to growth and scaling of Field Engineering via documentation and process improvements
• Provide hands-on guidance on Dataiku platform architecture, operations, security, data management, and ML-Ops
• Help clients troubleshoot product deployments and configure integrations
• Advise on new companion technologies and tech strategies around Dataiku
• Support innovative Dataiku approaches (edge computing, AI, etc.)

Skills

Linux admin

Cloud platforms

Kubernetes

Hadoop/Spark

Python

Java knowledge

ML Ops

IAM/Directory services

Customer-facing

Problem solving

Tools

Kubernetes

Job description

# Sr Technical Account Manager - EastUnited States3 hours agoID 2040658Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: DataikuLevel: Director## DescriptionDataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog , LinkedIn , X , and YouTube . Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts. How you'll make an impact • Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan • Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks • Centralize the technical information about clients and take part to the account strategy and with the other members of the account team • Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling • Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc. • Help clients troubleshoot the implementation of the product within their systems. • Ensure that feature requests are effectively recorded and communicated to product and R&D • Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku • Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example) What you'll need to be successful • 7+ years of experience in a customer facing technical role • Comfort and confidence in client-facing interactions • Ability to work both pre and post sale • Strong Linux system administration experience including networking • Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM • Hands-on experience with cloud based services like AWS, Azure and GCP • Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning • Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning How you'll stand out • Experience with Python • Some knowledge of Java, nice to have • Some knowledge in ML Ops What does the hiring process look like? #LI-Remote #LI-AN1 • Initial call with a member of our Technical Recruiting team • Video call with the the USA TAM Director • Technical Assessment to show your skills (Home Test) • Debrief of your Tech Assessment with TAM Team members • Final Interview with the Global VP of Field Engineering Compensation and Benefits The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program. Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time. US only national base pay ranges $150,000—$200,000 USD What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page ....