Senior Implementation Specialist

Fairygodboss; Augusta (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

ADP is hiring an Senior Implementation Specialist to serve as the front-line for solving client challenges, including onboarding the Work Opportunity Tax Credit product, training users, and ensuring client satisfaction. You will analyze requirements, set up systems, and train clients within required timeframes in a hybrid work environment.

The role emphasizes building rapport with clients, clear communication, and collaboration across sales, service, integration, and operations.

Qualifications

• 1-2 years of experience in a Business-to-Business client service interface or systems integration environment.
• Basic project management skills.

Responsibilities

• Client Support: implement ADP's solutions to clients and ensure a seamless client experience.
• Learn: continually expand knowledge of implementation functions and ADP products and best practices.
• Collaborate: ensure client satisfaction and timely solution delivery across departments.

Skills

Client service

Project management

Tools

Microsoft Office

Job description

ADP is hiring an Senior Implementation Specialist

• Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Day-To-Day, you will assist clients with onboarding the Work Opportunity Tax Credit product that the client purchased from ADP. This involves client requirement analysis, system set-up, and client training within the required time frame. Every day will be different because the questions you receive will vary, as will the solutions you provide each client.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do:

What you can expect on a typical day:

• Client Support. You will implement ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations. Implementations include adding additional products, client transfers from other parts of ADP, or migration from one ADP solution to another. You will help our clients manage their business using our solutions and deliver a seamless client experience.
• Learn. You will continually maintain and expand your knowledge and proficiency of the implementation job functions, ADP products/service and implementation best practices. You will apply industry and product knowledge to optimize system configurations and product upgrades.
• Collaborate. You will ensure client satisfactions and retention through timely solution delivery within client-defined timelines. You will resolve issues, provide solutions, and ensure accuracy of all aspects of client set-up. You will remain engaged with clients throughout the implementation clearly communicating priorities and timelines with members of the client project team. You will collaborate with varius departments such as sales, service, integration, and operations.

TO SUCCEED IN THIS ROLE:

• 1-2 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• Basic project management skills

A college degree is great but not required. What's more important is having the skills to do the job.

Bonus points for these: Preferred Qualifications

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, then escalate appropriately
• Ability to demonstrate learning agility and critical thinking skills
• The ability to learn and apply basic concepts in new situations
• Proficiency in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent Communication skills both verbal and written
• Must be proficient using Microsoft Office

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Salary Range:

What are you waiting for? Apply today!

#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.