Sr Systems Service Engineer

Schneider Electric; Florida; On-site; USD 90,000 - 150,000; Full time

Job summary

Schneider Electric's Process Automation Services team is seeking a Senior Systems Service Engineer to provide expert technical support, commissioning, troubleshooting, upgrades, cybersecurity implementation, and lifecycle services for DCS, PLCs, SIS, and related automation tech. Candidates travel up to 75% in the southeast region; residence within service territory preferred.

You will work with customers, mentor junior engineers, and collaborate with product management and manufacturing to

Qualifications

• Associate's or bachelor’s degree in engineering or related technical discipline.
• Minimum 5 years of experience in industrial automation, process control, or control systems engineering.
• Experience supporting, configuring, troubleshooting, and maintaining industrial control systems.
• Strong knowledge of Distributed Control Systems (DCS), PLCs and HMI platforms.
• Strong knowledge of industrial networking and process instrumentation.
• Ability to read P&IDs, electrical drawings, control narratives, and functional specifications.

Responsibilities

• Provide onsite and remote support for industrial automation and control systems.
• Perform preventive and corrective maintenance activities.
• Troubleshoot and resolve complex hardware, software, networking, and process control issues.
• Maintain customer systems with software updates, patches, quick fixes, and hardware upgrades.
• Deliver detailed service reports and technical documentation.
• Support emergency service requests when required.

Skills

Customer-facing

Troubleshooting

Communication

Leadership mentoring

Travel readiness

Education

Bachelor's degree in engineering or related

Tools

DCS

PLC

HMI

Industrial networking

OPC communications

AVEVA System Platform

Job description

Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future. Join Schneider Electric's Process Automation Services team and play a key role in supporting mission‑critical industrial control systems across a diverse customer base. As a Senior Systems Service Engineer, you will provide expert technical support, commissioning, troubleshooting, upgrades, cybersecurity implementation, and lifecycle services for Distributed Control Systems (DCS), PLCs, Safety Instrumented Systems (SIS), and related industrial automation technologies. This position requires a highly motivated professional who enjoys solving complex technical challenges, working directly with customers, and delivering innovative solutions that improve system reliability, performance, and operational efficiency.

Travel Requirements

Travel up to 75% within the southeast region of GA, FL, TN, NC and SC. Residence within the service territory is preferred.

What will you do?

Customer Service & Technical Support

• Provide onsite and remote support for industrial automation and control systems.
• Perform preventive and corrective maintenance activities.
• Troubleshoot and resolve complex hardware, software, networking, and process control issues.
• Maintain customer systems with software updates, patches, quick fixes, and hardware upgrades.
• Deliver detailed service reports and technical documentation.
• Support emergency service requests when required.

Engineering & Project Execution

• Configure, commission, and optimize DCS, PLC, HMI, and SIS systems.
• Support control system migrations, modernization projects, and technology upgrades.
• Perform Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), startup, and commissioning activities.
• Analyze system performance and conduct root cause analysis to identify and resolve issues.
• Review project specifications, control narratives, P&IDs, and engineering documentation.
• Develop upgrade plans and technical recommendations for customers.

Commercial & Team Support

• Support sales and account teams with technical guidance and customer consultations.
• Participate in proposal reviews and project planning activities.
• Collaborate with engineering, product management, manufacturing, and customer teams.
• Mentor junior engineers and field service personnel.

Cybersecurity & Compliance

• Implement industrial cybersecurity best practices for control system environments.
• Follow Schneider Electric safety, quality, and service standards.
• Ensure compliance with customer requirements and contractual obligations.
• System Platform / Wonderware
• Other major DCS platforms including Emerson DeltaV, Honeywell Experion, ABB, or Yokogawa

What Makes You Successful in this role?

• Strong customer focus and commitment to service excellence.
• Ability to solve complex technical challenges independently.
• Effective communicator and team collaborator.
• Strong troubleshooting and root cause analysis skills.
• Leadership mindset with the ability to mentor others.
• Passion for learning new technologies and supporting customers in critical industrial environments.

Industry experience in

• Power Generation
• Chemical Processing
• Oil & Gas
• Pulp & Paper
• Water/Wastewater
• Manufacturing

Who will you report to?

Field Service Manager

Why Join Schneider Electric?

• Work with industry‑leading automation and control technologies.
• Support major industrial customers across multiple industries.
• Enjoy a high degree of technical autonomy and customer interaction.
• Continuous training and career development opportunities.
• Join a collaborative team focused on innovation, safety, and customer success.

What qualifications will make you successful?

• Associate's or bachelor’s degree in engineering, Engineering Technology, Electrical Engineering, Computer Science, Process Control, or a related technical discipline.
• Minimum 5 years of experience in industrial automation, process control, or control systems engineering.
• Experience supporting, configuring, troubleshooting, and maintaining industrial control systems.
• Strong knowledge of:
• Distributed Control Systems
• PLCs and HMI platforms
• Industrial networking
• Process instrumentation
• OPC communications
• Control strategies and process automation
• Ability to read and interpret:
• P&IDs
• Electrical drawings
• Control narratives
• Functional specifications
• Excellent analytical, communication, and customer-facing skills.
• Valid driver's license and ability to travel extensively.

Preferred Qualifications

• Schneider Electric Foxboro DCS
• Triconex Safety Systems
• Modicon PLCs
• AVEVA System Platform / Wonderware
• Other major DCS platforms including Emerson DeltaV, Honeywell Experion, ABB, or Yokogawa

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.