Service Specialist II

Schneider Electric; Dallas (TX); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Career advancement

Benefits package

Best Places to Work

Job summary

Schneider Electric in Dallas, TX seeks an experienced Service Specialist II to troubleshoot, repair, and start up complex customer systems. You will develop hardware selections and software applications, perform check-out of control systems and VFDs, and coordinate subcontractors as needed.

Responsibilities include cost estimates, documentation, and suggesting system improvements to meet customer needs with a focus on on-time delivery and satisfaction.

Qualifications

• Three or more years of trade and/or relevant work experience.
• Demonstrated focus on the customer.
• SSX/EcoStruxture or Tridium knowledge and experience.
• Offer and Application Knowledge.

Responsibilities

• Assist with cost estimates for minor system modifications.
• Troubleshoot and repair complex customer systems independently.
• Develop and implement hardware selections and software applications for assigned customers.
• Check-out and start-up control systems.
• Start-up, programming, and check-out of VFDs as well as load and test system databases.
• Coordinate activities of subcontractors, when necessary.
• Complete documentation for assigned tasks.
• Suggest system improvements and modifications.

Skills

Customer focus

Troubleshooting

Field service

Tools

SSX/EcoStruxture

Tridium

Job description

Position: Service Specialist II

Location: Dallas, TX

This position is responsible for servicing complex system issues on time and to the customer's satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, and performing warranty work. They are also esponsible for analyzing customer needs and making suggestions regarding expanded product offerings to existing customers. To perform this job successfully, an individual must be able to perform each primary job duty satisfactorily.

What will you do?

• Assist with cost estimates for minor system modifications
• Troubleshoot and repair complex customer systems independently
• Develop and implement hardware selections and software applications for assigned customers
• Check-out and start-up control systems
• Start-up, programming, and check-out of VFDs as well as load and test system databases
• Coordinate activities of subcontractors, when necessary
• Complete documentation for assigned tasks
• Suggest system improvements and modifications

What qualifications will make you successful?

• Three or more (3+) years of trade and/or relevant work experience
• Demonstrated focus on the customer
• Offer and Application Knowledge
• SSX/EcoStruxture or Tridium knowledge and experience

What's in it for me?

• Opportunity for career advancement and upward mobility
• Excellent overall benefit package
• Exciting chance to work for one of the "Best Places to Work"

Who will you report to?

• This position will report directly to the Field Service Manager

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.