Sr Systems Service Engineer

Schneider Electric; North Carolina; On-site; USD 110,000 - 145,000; Full time

Job summary

Schneider Electric is seeking a Senior Systems Service Engineer to support mission-critical DCS/PLC/SIS environments. You’ll perform commissioning, troubleshooting, upgrades, and cybersecurity implementation while delivering lifecycle services to diverse customers.

Travel up to 75% within the southeast region (GA, FL, TN, NC, SC); residence in service territory preferred. Strong customer-facing skills and engineering discipline required for success.

Qualifications

• Minimum 5 years of experience in industrial automation or control systems.
• Experience supporting, configuring, troubleshooting, and maintaining control systems.
• Ability to read P&IDs, electrical drawings, and control narratives.

Responsibilities

• Provide onsite and remote support for industrial automation systems.
• Configure, commission, troubleshoot, and optimize DCS, PLC, HMI, and SIS.
• Perform FAT/SAT, startup, and commissioning activities; document results.
• Mentor junior engineers and collaborate with cross-functional teams.
• Support cybersecurity best practices and adherence to safety standards.

Skills

DCS & PLCs

HMI platforms

Industrial cybersecurity

Root cause analysis

Customer support

Travel readiness

Education

Engineering degree

Tools

Schneider Foxboro DCS

Triconex Safety Systems

AVEVA System Platform / Wonderware

DeltaV / Experion / Yokogawa

Job description

Join Schneider Electric's Process Automation Services team and play a key role in supporting mission-critical industrial control systems across a diverse customer base. As a Senior Systems Service Engineer, you will provide expert technical support, commissioning, troubleshooting, upgrades, cybersecurity implementation, and lifecycle services for Distributed Control Systems (DCS), PLCs, Safety Instrumented Systems (SIS), and related industrial automation technologies. This position requires a highly motivated professional who enjoys solving complex technical challenges, working directly with customers, and delivering innovative solutions that improve system reliability, performance, and operational efficiency. Travel Requirements: Travel up to 75% within the southeast region of GA, FL, TN, NC and SC. Residence within the service territory is preferred.

What will you do?

Customer Service & Technical Support

• Provide onsite and remote support for industrial automation and control systems.
• Perform preventive and corrective maintenance activities.
• Troubleshoot and resolve complex hardware, software, networking, and process control issues.
• Maintain customer systems with software updates, patches, quick fixes, and hardware upgrades.
• Deliver detailed service reports and technical documentation.
• Support emergency service requests when required.

Engineering & Project Execution

• Configure, commission, and optimize DCS, PLC, HMI, and SIS systems.
• Support control system migrations, modernization projects, and technology upgrades.
• Perform Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), startup, and commissioning activities.
• Analyze system performance and conduct root cause analysis to identify and resolve issues.
• Review project specifications, control narratives, P&IDs, and engineering documentation.
• Develop upgrade plans and technical recommendations for customers.

Commercial & Team Support

• Support sales and account teams with technical guidance and customer consultations.
• Participate in proposal reviews and project planning activities.
• Collaborate with engineering, product management, manufacturing, and customer teams.
• Mentor junior engineers and field service personnel.

Cybersecurity & Compliance

• Implement industrial cybersecurity best practices for control system environments.
• Follow Schneider Electric safety, quality, and service standards.
• Ensure compliance with customer requirements and contractual obligations.
• System Platform / Wonderware
• Other major DCS platforms including Emerson DeltaV, Honeywell Experion, ABB, or Yokogawa

What Makes You Successful in this role?

• Strong customer focus and commitment to service excellence.
• Ability to solve complex technical challenges independently.
• Effective communicator and team collaborator.
• Strong troubleshooting and root cause analysis skills.
• Leadership mindset with the ability to mentor others.
• Passion for learning new technologies and supporting customers in critical industrial environments.

Industry experience in

• Power Generation
• Chemical Processing
• Oil & Gas
• Pulp & Paper
• Water/Wastewater
• Manufacturing

Who will you report to?

Field Service Manager

Why Join Schneider Electric?

• Work with industry-leading automation and control technologies.
• Support major industrial customers across multiple industries.
• Enjoy a high degree of technical autonomy and customer interaction.
• Continuous training and career development opportunities.
• Join a collaborative team focused on innovation, safety, and customer success.

What qualifications will make you successful?

• Associate's or bachelor’s degree in engineering, Engineering Technology, Electrical Engineering, Computer Science, Process Control, or a related technical discipline.
• Minimum 5 years of experience in industrial automation, process control, or control systems engineering.
• Experience supporting, configuring, troubleshooting, and maintaining industrial control systems.
• Strong knowledge of:
  • Distributed Control Systems (DCS)
  • PLCs and HMI platforms
  • Industrial networking
  • Process instrumentation
  • OPC communications
  • Control strategies and process automation
• Ability to read and interpret:
  • P&IDs
  • Electrical drawings
  • Control narratives
  • Functional specifications
• Excellent analytical, communication, and customer-facing skills.
• Valid driver's license and ability to travel extensively.

Preferred Qualifications:

• Schneider Electric Foxboro DCS
• Triconex Safety Systems
• Modicon PLCs
• AVEVA System Platform / Wonderware
• Other major DCS platforms including Emerson DeltaV, Honeywell Experion, ABB, or Yokogawa

At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

WE are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.