Sr Systems Engineer- Production Support

SAIC; Town of Texas (WI); Remote; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking a Systems Engineer to provide high-level, day-to-day operational support for complex application cloud systems as part of the VA team. This is a 100% remote role, with responsibilities spanning outage management, documentation, and customer coordination.

Candidates should have 8+ years in systems engineering, strong Linux/Unix and Windows skills, and hands-on experience with AWS and Azure. The role requires scripting, IaC, and CI/CD proficiency within a secure VA framework.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• Advanced certifications in relevant areas (e.g., RHCE, MCSE, AWS Certified Solutions Architect) are preferred.

Responsibilities

• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including collection of diagnostic data and recovery steps.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of day-to-day activities.
• Respond to user calls regarding hardware and software problems, escalating as required and communicating status to users and management.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through IT systems or procedures.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

Linux/Unix

Windows

Python

PowerShell

Bash

CI/CD pipelines

Git

GitHub Actions

Cloud basics

Education

Bachelor’s degree in CS/IT/Systems Engineering

Master’s degree in CS/IT/Systems Engineering

Advanced certifications (e.g., RHCE, MCSE, AWS SA)

Tools

AWS

Azure

CloudFormation

Ansible

Puppet

Chef

SaltStack

Git

GitHub Actions

CodeBuild

CodeDeploy

CloudWatch

DynaTrace

ScienceLogic

Job description

Minimum Clearance Required None

Job ID 2617073 Location Remote Work, TX, US Date Posted 2026-09-21 Category Engineering and Sciences Subcategory Systems Engineer Schedule Full-Time Shift Day Job Travel No Minimum Clearance Required None Clearance Level Must Be Able to Obtain Public Trust Potential for Remote Work ORA_REMOTE

Description

SAIC is searching for a Systems Engineer who performs high-level, day-to-day operational support of complex application cloud systems to join our VA team. Develops solutions to routine technical problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This is a 100% remote role.

Job Description

• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Qualifications

Education

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) are preferred.

Experience

• 8 years of experience in systems engineering or a related field, particularly in production environments.
• Experience with AWS and/or Azure Cloud experience with S3, Step Functions, Batch Jobs, CloudWatch.
• Minimum 3 years SQL query and monitoring experience.
• Proven track record of managing and maintaining large-scale production systems.

Requirements

• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such CloudFormation.
• Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch.
• Ability to troubleshoot and optimize system performance and reliability.
• Understanding of network protocols, firewall configurations, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Experience with security best practices for production systems.
• Experience implementing security measures, conducting audits, and ensuring compliance with industry standards.
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
• Knowledge of database performance tuning and backup/recovery processes.
• Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues.
• Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
• Strong attention to detail to ensure system stability and data integrity.
• Ability to quickly adapt to new technologies and processes.
• Willingness to be on-call for production system support as required.
• Strong documentation skills for maintaining system configurations, processes, and procedures.
• Ability to manage and contribute to multiple projects, ensuring timely completion and quality results.
• Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations.

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.