Sr Systems Engineer - Atlassian

SRI Tech Solutions Inc.; Orlando (FL); In loco; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

SRI Tech Solutions Inc. is seeking an experienced Atlassian Administrator tomanage and optimize Jira and Confluence environments used by thousands of users. You will implement governance, automation, and best practices across teams, serving as a subject matter expert for Jira/Confluence.

You will collaborate with business and technical stakeholders to design scalable solutions, build integrations via REST APIs, and drive continuous improvements in workflows, configurations, and documentation.

Competenze

• Minimum 5+ years administering Atlassian products, especially Jira.
• Experience supporting large-scale Atlassian environments with thousands of users.
• Strong Jira Cloud administration and configuration expertise.
• Proficient Confluence administration and space configuration.
• Deep knowledge of Jira workflows, schemes, JQL, permissions, fields, notifications, and screens.
• Experience with automation and workflow optimization in Jira.
• Experience with Atlassian Marketplace apps, plugins, and integrations.
• Experience with REST APIs and JSON.
• Scripting in Python and/or Groovy.
• Experience troubleshooting Jira/Confluence in enterprise settings.
• Exposure to cloud and on-prem Atlassian environments.
• Familiarity with Agile SDLC and cross-functional collaboration.
• Excellent communication and organizational skills.

Mansioni

• Administer, configure, maintain, and support Jira and Confluence environments.
• Manage workflows, schemes, fields, permissions, notifications, automations, and JQL.
• Support enterprise teams using Jira and Confluence for business processes.
• Administer Confluence spaces, configurations, and related functionality.
• Partner with business/technical teams to design solutions using Jira/Confluence.
• Optimize configurations and processes to improve efficiency and usability.
• Identify opportunities for automation and standardization across teams.
• Install and upgrade Atlassian Marketplace apps and plugins.
• Troubleshoot complex issues and coordinate escalations with support teams.
• Analyze upstream/downstream impacts when implementing changes and integrations.
• Develop scripts/automation using Python and/or Groovy.
• Work with REST APIs for integrations and automation.
• Research Atlassian features and recommend improvements.
• Maintain technical docs covering configurations, workflows, automations, and support processes.
• Create user guides and training for Jira/Confluence users.
• Conduct end-user training on new features and processes.
• Collaborate with engineering/ops on maintenance and platform improvements.
• Support production deployments during maintenance windows.
• Help establish governance for Jira processes across teams.
• Provide high-quality customer service to technical and business stakeholders.

Conoscenze

Jira administration

Confluence administration

Workflow optimization

Automation design

Python scripting

Groovy scripting

REST APIs & JSON

Analytical troubleshooting

Stakeholder communication

Agile methodologies

Strumenti

Jira Cloud

Confluence

Atlassian Marketplace apps

REST APIs tooling

Descrizione del lavoro

Full Time

Position Overview

Work at enterprise scale supporting and optimizing critical Jira and Confluence environments used by thousands of users. This role combines deep Atlassian administration with workflow optimization, automation, integrations, troubleshooting, and collaboration with technical and business teams to build scalable solutions and improve how teams use the Atlassian platform.

The role serves as a subject matter expert for Jira and Confluence while helping establish consistent processes, governance, automation, and best practices across teams.

What You'll Do

• Administer, configure, maintain, and support Jira and Confluence environments.
• Manage Jira workflows, workflow schemes, screen schemes, custom fields, permissions, notifications, automations, and JQL.
• Support enterprise teams using Jira to manage projects, workflows, and business processes.
• Administer Confluence spaces, permissions, configurations, and related functionality.
• Partner with business and technical teams to understand requirements and develop solutions using Jira and Confluence.
• Evaluate and optimize Jira and Confluence configurations, workflows, and processes to improve efficiency and usability.
• Identify opportunities for automation and process standardization across teams.
• Install, configure, administer, and upgrade Atlassian Marketplace applications and plugins.
• Troubleshoot complex Jira and Confluence issues and coordinate escalations with Atlassian or third-party support when necessary.
• Analyze upstream and downstream system impacts when implementing platform changes and integrations.
• Develop and maintain scripts and automation using Python and/or Groovy.
• Work with REST APIs and JSON to support integrations and automation.
• Research new Atlassian capabilities, features, releases, and applications and recommend improvements where appropriate.
• Maintain technical documentation covering platform configurations, workflows, automations, integrations, and support processes.
• Develop user guides, training materials, and best practices for Jira and Confluence users.
• Conduct end-user training on Jira, Confluence, new functionality, and established processes.
• Collaborate with engineering and operations teams on maintenance, troubleshooting, upgrades, and platform improvements.
• Support production deployments and platform changes during scheduled maintenance windows.
• Help establish consistent Jira processes and governance across teams.
• Provide a high level of customer service while building strong relationships with technical and business stakeholders.

Required Qualifications

• 5+ years of experience administering Atlassian products, with a strong focus on Jira administration.
• Hands-on experience supporting a large-scale Atlassian environment with thousands of users.
• Strong experience with Jira Cloud administration and configuration.
• Proficient in Confluence administration and space configuration.
• Deep knowledge of Jira workflows, workflow schemes, JQL, permissions, custom fields, screen schemes, and notifications.
• Strong understanding of Jira automation and workflow optimization.
• Experience administering and supporting Atlassian Marketplace applications and plugins.
• Experience with REST APIs and JSON.
• Working knowledge of Python and/or Groovy scripting.
• Experience troubleshooting complex Jira and Confluence issues in enterprise environments.
• Experience supporting Atlassian environments across cloud and/or on-premises infrastructure.
• Understanding of system integrations and upstream/downstream application impacts.
• Experience working with Agile methodologies and software development lifecycle processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to work effectively with both technical and non-technical stakeholders.
• Strong organization, time management, prioritization, and attention to detail.

Preferred Qualifications

• Experience with Grafana, Splunk, or other monitoring and reporting platforms.
• Experience supporting Jira and Confluence integrations with other enterprise applications.
• Experience supporting AWS-based environments.