Sr. Systems Engineer

Strongbridge LLC; Washington (District of Columbia); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance (STD/LTD)

Paid time off

Paid holidays

Education assistance

401(k) match

Job summary

Strongbridge LLC is seeking a Tier 3 System Engineer in the Washington, DC area. The role leads Tier 1/2 technicians, coordinates IT operations, and ensures day-to-day ticket closure while managing extensive IT infrastructure including O365, Intune, AVD, SCCM, Hyper‑V, AWS, and Azure.

The candidate will work in a federal agency environment, develop policy and SOP documentation, and drive security compliance with a strong focus on infrastructure management and incident response.

Qualifications

• Bachelor’s degree required and active TS/SCI clearance preferred.
• 15 years of experience in system engineering or IT operations.
• Experience leading Tier 1/Tier 2 teams and coordinating with stakeholders.

Responsibilities

• Lead Tier 1 & Tier 2 helpdesk technicians and provide technical guidance.
• Manage IT infrastructure including backups, O365, virtual environments, and cloud services.
• Use ServiceNow for incident, problem, change, and configuration management.
• Support disaster recovery, security compliance, and policy documentation.
• Supervise software/patch management tools such as SCCM.
• Develop automated software distribution, OS deployment, reporting, and logging.

Skills

Team leadership

Customer service

PowerShell scripting

SQL/database administration

Security clearance

Communication

Education

Bachelor’s degree

Tools

ServiceNow

SCCM

Active Directory

DNS/DHCP

Azure

AWS

Intune

Job description

Overview

The Tier 3 System Engineer is responsible for leading Tier 1 & Tier 2 helpdesk technicians and providing technical guidance to operations teams and end users. The role supports major operations initiatives, ensures day‑to‑day ticket closure, and drives IT infrastructure management.

Key Responsibilities

• Provide technical guidance to an operations team mainly comprised of Tier 1 / Tier 2 technicians.
• Provide direct assistance to end-users, ensuring customer satisfaction and efficient troubleshooting.
• Transform requirements into actionable next steps through business process and business analysis.
• Develop and nurture relationships with external customers and stakeholders.
• Manage IT infrastructure, including disaster recovery, backups, O365, Intune, AVD, SCCM, Hyper‑V, ESXi, VDI, AWS, Azure, Axonius, SAN, SolarWinds, etc.
• Perform network administration tasks, such as firmware upgrades on Cisco switches and routers.
• Use ServiceNow IT Service Management for incident, problem, change, and configuration management.
• Assist the Operations Manager with active operations projects and security compliance alignment.
• Act as an advisor in a federal agency environment, develop policy, procedure, and SOP documentation.
• Supervise software/patch management tools such as SCCM, including design, implementation, daily operations, and maintenance.
• Implement centralized, automated methods for software distribution, OS deployment, reporting, and logging.
• Maintain IT equipment and uptime via break‑fix operations.
• Manage Microsoft enterprise services software (Active Directory, DHCP, DNS, etc.).
• Provide SQL/database administration support and PowerShell scripting.

Soft Skills

• Collaborate with cross‑functional teams and external offices.
• Solutions‑oriented mindset, clear communication, and diplomacy.
• High emotional intelligence to motivate and guide teams.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Adaptability and persistence in customer environments.
• Professional judgment, discretion, and ethics.

Position Requirements

• U.S. Citizen.
• Bachelor’s degree.
• Active TS/SCI clearance.
• Minimum 15 years of experience.
• Remote work available; onsite as required.

Desired Qualifications

• Current DHS component support and DHS EOD.
• CompTIA Security+ certification.
• Majority experience in a team lead or operations technical lead role.
• Certifications: Azure 900, AWS Cloud Practitioner.

Pay Range

$120,000 - $150,000. Base pay may vary based on location and other factors.

Benefits

Health/dental/vision/life/short‑term and long‑term disability insurance, paid time off, paid holidays, education assistance, and 401(k) with company match.

Legal Statement

Strongbridge is a proud Equal Opportunity and Affidative Action Employer (EEO/APP). We embrace diversity and maintain a drug‑free workplace.