systems administrator lead - Infrastructure & Engineering Operations

Starbucks Coffee Company; Augusta (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) with employer match

Tuition coverage (Starbucks College)

Job summary

Starbucks Coffee Company is seeking a Systems Administrator Lead to provide leadership and technical direction for global infrastructure operations, projects, and escalations. The role connects technical teams, business partners, and customers to ensure reliable service delivery and continuous improvement in fast-paced environments.

Ideal candidates demonstrate strong communication, customer service, and collaboration skills, along with the ability to build trusted partnerships and lead

Qualifications

• 4–6+ years of relevant experience.
• Growing knowledge of systems engineering and administration.
• Education or equivalent experience in a Systems Admin role.
• Ability to design and deploy global technology solutions with sound judgment.
• Demonstrates junior leadership to help staff excel.
• Focus on automating manual processes and expanding technical acumen.

Responsibilities

• Lead day-to-day systems administration operations, including projects, escalations, incident resolution, and infrastructure support.
• Drive continuous improvement to strengthen processes and system reliability, minimizing operational friction.
• Build cross-functional partnerships and act as a trusted technical resource for teams, partners, and stakeholders.

Skills

Systems administration

Leadership

Systems engineering

Prioritize multiple tasks

Cross-functional collaboration

Education

Systems Admin education

Job description

Now Brewing – Systems Administrator Lead! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Systems Administrator Lead provides leadership and technical direction for day-to-day infrastructure operations, projects, escalations, and continuous improvement initiatives. This role serves as a key connection point between technical teams, business partners, and customers, ensuring reliable service delivery while driving issues through resolution and identifying opportunities to improve processes and operational effectiveness. Success in this position requires strong communication, customer service, and collaboration skills, along with the ability to build trusted partnerships, coordinate across teams, and lead technical efforts in a fast-paced environment.

As a Systems Administrator Lead, you will...

• Lead day-to-day systems administration operations, including technical projects, escalations, incident resolution, and infrastructure support to maintain reliable and effective services.
• Drive continuous improvement by identifying opportunities to strengthen processes, improve system reliability, reduce operational friction, and enhance the customer experience.
• Build strong cross-functional partnerships through clear communication, collaboration, and a customer-focused approach, serving as a trusted technical resource for teams, partners, and stakeholder

Required Knowledge, Skills and Abilities

• 4-6 + years of relevant experience
• Growing Knowledge of systems engineering and administration.
• Ideal candidate would have education and/or equivalent experience in a prior Systems Admin position
• Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions
• Demonstrates junior leadership skills to help junior staff excel in role
• Building on foundational skills to automate manual processes and growing technical acumen in role
• Ability to balance multiple priorities and meet deadline

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we’re together, which is why we’re onsite four days a week.

Join us and inspire with every cup.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.