Sr Supv Operations

National Grid plc; Hopedale (MA); On-site; USD 131,000 - 159,000; Full time

Job summary

National Grid is seeking a Senior Supervisor for the Electric Overhead Department in Hopedale, Marlboro, Attleboro or Somerset, MA. This 100% on-site role leads field personnel to ensure safe, reliable overhead distribution operations and regulatory compliance.

You will coordinate emergencies, manage scheduling, review purchasing and payroll, and collaborate with internal/external stakeholders to deliver against service levels while promoting best practices and training within the department.

Qualifications

• 5–7 years of Distribution Overhead Line experience required.
• Ability to read, interpret, and translate overhead and UG one-line diagrams.
• Respond to Overhead, Underground and Sub Station outages.
• Develop SOPs for field personnel operating energized facilities.
• Knowledge of work management, financial reporting and performance tracking systems.
• Familiarity with National Grid policies and processes for overhead operations.
• Ability to build effective working relationships and lead a diverse team.
• Ability to cover off-hour emergencies and make sound decisions.
• Valid driver’s license with Safe Driver history; CDL preferred and obtainable if needed.

Responsibilities

• Supervise a culturally diverse workforce and coach teams to complete tasks efficiently.
• Oversee overhead electric workload to meet work plans within budget.
• Manage employee scheduling within the department.
• Ensure compliance with safety standards, policies, and processes.
• Review and approve area purchase orders, invoices, and payroll activities.
• Execute tasks in compliance with policy, federal and state regulations.
• Build relationships with internal/external customers and deliver solutions.
• Monitor staff performance and address sickness, discipline, and quality issues.
• Serve as first point of contact for stakeholders and agencies to meet SLAs.
• Promote overhead best practices to maximize productivity and control costs.
• Oversee department training and compliance.

Skills

Overhead distribution experience

Team leadership

Read one-line diagrams

Emergency response

On-call / after-hours

Driver's license

CDL preferred

Policy comprehension

Cross-site coordination

Education

Bachelor’s degree preferred

Job description

National Grid is hiring a Senior Supervisor for our Electric Overhead Department in our Hopedale, Marlboro, Attleboro or Somerset, MA. Locations. This is a 100% on site/in field position.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

Job Purpose

To be responsible for the safety, reliability, security, and integrity of the overhead electric distribution system through the daily supervision and organization of operations personnel to complete job tasks while complying with Company and regulatory requirements. This role provides emergency response and supervision of personnel engaged in a 24-hour, 7 day per week operation.

Key Accountabilities

• Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
• Oversee the Overhead Electric operational workload of team to ensure allocated resources are fully utilized to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
• Manage employee scheduling within the Department.
• Ensure supervised Overhead Electric teams comply with safety standards, policies, and processes to ensure a safe working environment and minimize risk for all staff.
• Review and ensure accuracy and execute the approval of area purchase orders, invoices, and payroll activities.
• Execute all work tasks in compliance with all Company, Federal and State policy, and regulatory requirements.
• Build good working relationships with internal & external customers and manage the day-to-day relationship with them to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
• Monitor performance of allocated staff including issues relating to sickness, discipline, and poor standards of work to ensure that work is performed efficiently and effectively.
• Act as the first point of contact for multiple internal stakeholders and outside agencies to provide support and ensure National Grid deliver against service level agreement.
• Promote and implement Overhead Electric best practices to ensure all work tasks achieve high productivity and low costs.
• Responsible for Department Training and ensuring department employees are compliant.

Qualifications

• 5 to 7 years of Distribution Overhead Line experience is required.
• A bachelor’s degree preferred in a related area.
• Technically proficient within subject matter and experience of leading a team involved in Overhead Field operations activities is required.
• Ability to read, interpret, understand, and translate our OH and UG one-line diagrams during normal and emergency situations is required.
• Ability to respond to Overhead, Underground and Sub Station related outages is required.
• Ability and knowledge to develop standard operating procedures for field personnel to perform Overhead and Underground electric work and connections on energized distribution/transmission facilities is preferred.
• Must have or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting, and performance tracking of the Overhead Department.
• Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively to the Overhead Department.
• Must have demonstrated or possess the skills to build effective, respectful, working relationships.
• Ability to perform off-hour coverage and provide sound decision-making during emergency situations.
• Valid driver’s license with a safe driving history that meets National Grid’s Safe Driver policy required.
• CDL preferred, ability to obtain a CDL if the business need arises required.
• Will also work to cover various Southeast platforms as necessary.

More Information

$131,000 - $159,300 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.