Sr. Support Technician / System Administrator – 100% Onsite (Irvine, CA)

CGS Business Solutions; Irvine (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

CGS Business Solutions is seeking a Sr. Support Technician / System Administrator for 100% onsite work in Irvine, CA. Provide high‑level user and technical support for PCs, software, printers, phones, and network access across company locations.

You will image and configure desktop hardware, manage OS deployment, patches, asset inventories, and create SOPs. Strong AD/Entra, SCCM, and PowerShell skills required. ITIL, MCSE, CISSP are a plus.

Qualifications

• Associate's Degree in a computer science or related field required with 5+ years solid experience in advanced user support.
• A+ and/or MCSE certification preferred.
• Bachelor's Degree preferred.

Responsibilities

• Deploy and configure desktops and peripherals for new employees.
• Install, image, and maintain operating systems and enterprise software.
• Troubleshoot hardware, software, and network connectivity issues (on-site or remote).
• Administer updates, security patches, and antivirus tools.
• Maintain hardware/software inventories and licenses.
• Develop documentation for configurations and troubleshooting procedures.
• Collaborate with IT teams on new technologies and upgrades.
• Familiarity with SCCM, Active Directory, and Group Policies.

Skills

IT support

Scripting (PowerShell)

Networking basics

Team collaboration

Documentation

Education

Associate's Degree in CS or related field

5+ years experience in advanced user support

A+ and MCSE preferred

Bachelor's Degree preferred

Tools

SCCM

Active Directory

Group Policies

Intune

JAMF

Entra

Job description

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity:

Our national manufacturing customer is seeking a Sr. Support Technician / System Administrator to provide user and technical support with the highest degree of customer service to all employees. The Sr. Support Technician / System Administrator will act independently with limited oversight. Must provide support for PCs, software, printers, cell phone, desk phones, meeting rooms, voicemail, file shares, network access, account creation and maintenance, email, share folders access to all company locations and other duties as assigned.

Location:

100% onsite (Monday – Friday 8am-5pm PST).

Responsibilities

• Deploy and configure desktop computers and peripherals for new employees. – experience in imaging using SCCM, JAMF, Intune. experience in imaging from Boot stick
• Install, image, and maintain operating systems and enterprise software. – experience troubleshooting device logs and finding and identifying and understanding root cause and how to fix in some cases
• Troubleshoot hardware, software, and network connectivity issues (on‑site or remote). – understanding of network fundamentals and how security, ports, MFA and VPN clients work with respect to network security
• Administer updates, security patches, and antivirus tools. – experience with 3rd party patching tools and patch management and how to measure patching compliance and been part of an operating model emphasizing an N/N-1 discipline
• Maintain inventory of hardware, software licenses, and peripherals. – experience with asset management (HAM / SAM)
• Develop documentation for configurations and troubleshooting procedures. – experience creating and maintaining standard knowledge articles as well as SOPs and developing SOPs based on best practices
• Collaborate with IT teams on new technologies and system upgrades. – experience being a team member of a project from ideation-to-completion as a Responsible (doer) in the team
• Familiarity with enterprise tools (SCCM, Active Directory, Group Policies). – ability to understand Active Directory and Entra and Group policies both creating and troubleshooting
• Scripting experience (PowerShell, WMI, VB) is often desired. – familiarity with Powershell
• Document instructions and solutions for other technicians and end users.
• Travel to other plants and offices to conduct and participate in training programs.
• Assists in ITS projects and works closely with staff in completing these projects. Identifies and evaluates new technology as it relates to laptop, desktop, or telecommunication improvements and standardizations.
• Administrative duties as assigned i.e. reviewing and updating tickets daily, managing the ticket queue, inventory control, procurement processing, conference setup, documentation, time keeping, submitting tickets, etc.
• Provide training to the SD team, concentrating on tasks that they can handle that would help to improve user support.
• Perform on-site plant visits as needed and support/configure/troubleshoot network, server and computers as required by the site.

Certifications

ITIL, MCSE, MCSA, CISSP, PMP are HUGE plus

Education

• Associate's Degree in a computer science or related field and 5+ years solid experience in advanced user support is required.
• A+ and\or MCSE certification preferred.
• Bachelor's Degree preferred.

About CGS Business Solutions:

CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.