Sr. Support Engineer, manufacturing Operations (MO)

QAD, Inc.; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

QAD, Inc. in the United States is seeking a full-time technical support professional for manufacturing operations software, working remotely from Mexico. You will investigate issues, guide customers, and help keep client systems running smoothly.

Join a global support team, respond to requests, troubleshoot software problems, and communicate findings clearly with customers to outline next steps. The role emphasizes methodical problem-solving and customer service excellence.

Qualifications

• Experience providing technical support for software or IT products.
• Ability to troubleshoot customer-reported issues methodically.
• Clear communication skills for explaining technical findings and next steps.

Responsibilities

• Respond to customer support requests related to manufacturing operations.
• Investigate reported software issues and help identify their causes.
• Guide customers through resolving product or system problems.
• Work within the support function to help deliver ongoing technical assistance.

Skills

Technical support experience

Troubleshooting

Clear communication

Remote work availability

Job description

Role overview

Provide technical support for manufacturing operations software, helping customers investigate issues and keep their systems working effectively. This is a full-time support role based remotely in Mexico.

Responsibilities

• Respond to customer support requests related to manufacturing operations.
• Investigate reported software issues and help identify their causes.
• Guide customers through resolving product or system problems.
• Work within the support function to help deliver ongoing technical assistance.

Requirements

• Experience providing technical support for software or information technology products.
• Ability to troubleshoot customer-reported issues methodically.
• Clear communication skills for explaining technical findings and next steps.
• Availability for a full-time, remote role based in Mexico.