Remote Level 3 App Support Engineer for Manhattan Active
Fulfillment IQ
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Benefits offered by this job
Job summary
Fulfillment IQ is seeking a Level 3 Application Support Engineer for Manhattan Active WM/Order Management in a remote, 12-month contract covering Mexico or Brazil. You will own advanced troubleshooting, incident investigation, root-cause analysis, and vendor escalation in a global 24x7 support model with US-aligned coverage.
Strong English plus Spanish (Mexico) or Portuguese (Brazil) proficiency is required.
Qualifications
- 3+ years in Level 3 application support or advanced production troubleshooting with hands-on Manhattan Active WM/OMS production support
- Experience analyzing logs, API transactions, integrations, and monitoring data to isolate root cause
- Familiarity with incident, problem, and change management procedures
Responsibilities
- Perform advanced diagnostics across functionality, configuration, integrations, and data
- Determine resolution paths, workarounds, or escalations within service levels
- Document investigation steps, findings, and impact; manage post-incident reviews and knowledge transfer
- Support rapid diagnosis and restoration during high-priority incidents and vendor escalations
- Build health checks, dashboards, and alerting to reduce incident volume and MTTR
Skills
Job description
Fulfillment IQ is seeking a Level 3 Application Support Engineer for Manhattan Active WM/Order Management in a remote, 12-month contract covering Mexico or Brazil. You will own advanced troubleshooting, incident investigation, root-cause analysis, and vendor escalation in a global 24x7 support model with US-aligned coverage.
Strong English plus Spanish (Mexico) or Portuguese (Brazil) proficiency is required.
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